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ROLE PROFILE
GRADE: G35
JOB TITLE: Order to Cash Manager (Banking & Cash app)
FUNCTION: Finance
SUB FUNCTION: Order to Cash
REPORTING TO: Order to Cash Senior Manager
CONTRACT: Fixed-term until 31/07/2025.
CITY & COUNTRY: Bucharest, Romania
ROLE SUMMARY
ROLE PURPOSE:
The Order to Cash Manager is responsible of leading a team of GBS ENAOrder to Cash Assistant Managers in delivering specific tasks and activities according to agreed procedures and SLAs, ensuring a strong knowledge management framework, a continuous improvement mindset in the teams, monitoring and actioning of KPI’s to achieve targets, while ensuring adherence to the controls framework. He/she will be supervise onbording of new joiners, drive continuous development of team members, team engagement, training/coaching and maintaining a close relationship with end markets stakeholders/customers.
The outcomes of the role will have direct positive impact in efficient resource management, continuous improvement project delivery, customer satisfaction, people engagement, SLA & process quality delivery.
RESPONSIBILITIES:
- Plan, organize and supervise teams in area of responsibility, ensuring quality of the outputs, creating a positive work environment that fosters team performance and cultivating a customer-oriented mindset
- Ensure that GBS ENA Order to Cash managed teams, deliver O2C services, to internal & external customers, according to agreed procedures and SLAs
- Set process performance objectives and ensure direct reports implement and drive a consistent performance management framework
- Ensure key performance indicators are monitored and action is taken to achieve targets, by identifying root causes for low performance and putting in place remediation actions
- Offering support & being involved in the migration of specific activities from end markets to GBS ENA Order to Cash
- Initiating, leading and implementing specific Order to Cash continuous improvement actions/projects
- Maintain a close relationship with end markets stakeholders/customers and proactively identifying and solving any potential issues that may arise
- Maintain a robust control environment by ensuring adherence to the Sox framework and internal controls
- Responsible for end markets satisfaction level regarding the quality of own teams’ deliverables
- Short to medium term strategy for managed teams/processes
REQUIREMENTS:
- At least 2 years of experience in a shared services/BPO/ Finance organization with minimum 1 year of experience in the O2C/Accounts Receivable or similar area;
- Solid SAP or similar ERP knowledge, Microsoft Office knowledge;
- Good knowledge of Subledger processes across regions and the impact between functional teams;
- Solid functional knowledge in Cash Application area is a plus;
- Training experience, leading onboarding sessions for new joiners is a plus;
- Detailed understanding of the cross-departmental impact;
- Ability to communicate at all levels and apply high professional standards;
- Support a result-oriented problem-solving approach;
- Familiar with a SOX/non SOX controlled environment;
- Strong organizing and communication abilities in terms of Team Management;
EXPERIENCE, SKILLS, KNOWLEDGE
ESSENTIAL
Technical / Functional / Leadership Skills Required
- 5 to 7 years of experience in a FMCG multinational environment in multiple transactional finance roles from which at least 2 years in the Accounts Receivable/Order to cash area
- Minimum 3 years previous people management experience, managed at least 2 different teams in his/her experience, previous experience in leading 1st level people managers is a strong advantage
- Coaching abilities, proven track record on growing others
- Ability to successfully lead multiple teams in a hybrid working environment
- Ability to work with all levels within the organization to solve complex business issues and implement process improvement initiatives
- Hands on, willing to deep dive, understand issues root causes and design and implement solutions
- Able to manage and drive change
- Able to work on multiple assignments, skilled and experienced at prioritizing tasks to deliver under tight deadlines
- Stakeholder engagement & presentation skills, able to easily interact with and influence senior leadership
WE ARE BAT
At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.
- Global Top Employer with 53,000 BAT people across more than 180 markets
- Brands sold in over 200 markets, made in 44 factories in 42 countries
- Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
- Diversity leader in the Financial Times and International Women’s Day Best Practice winner
- Seal Award winner – one of 50 most sustainable companies
BELONGING, ACHIEVING, TOGETHER
Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!