OUR EMPLOYEES COME FROM MANY CULTURES AND BACKGROUNDS, AND OUR BUSINESS BENEFITS FROM THE BREADTH OF IDEAS AND EXPERIENCES THEY BRING.

Having such a diversity of people who support each other’s success creates a unique mix. Our differences are balanced by a common view of our industry – we support personal choice and the freedom to choose – and that philosophy underpins how we drive our business strategy.

Being free to discuss and debate means we develop our business in exciting ways and give individuals a voice. Empowering teams creates fresh ideas and different experiences, keeping us sharp, innovative and ahead of the game.

EMPLOYMENT PRINCIPLES

Key to our culture is a set of fair-minded Employment Principles. Principles that apply to all our operations. They state that we won’t discriminate in hiring, promotion or retirement decisions on the grounds of candidates’ or employees’ race, colour, gender, age, social class, religion, smoking habits, sexual orientation, politics or disability. Rather, we match the requirements of the job to the ability and potential of the individual.

Our companies are required to operate according to the Group Employment Principles. With flexibility to customise their management of employee and development issues in the ways that are most appropriate to their local business environments.

View/Download Employment Principles (105 kb)

 

 

 

 

 

 

 

 

DIVERSITY FOCUS

Diversity helps us to understand and meet everybody’s needs. And it gives us different ways of looking at challenges, encouraging creativity and innovation.

Diversity also makes good commercial sense. Having a diverse workforce means we are better able to understand and meet the varied preferences of our global consumers.

Operating in more than 200 markets, we have a very diverse workforce in terms of nationality. In 2017, we had 143 nationalities working in management globally.

To maintain a diverse workforce, we need to continue to attract talented individuals from different backgrounds. And make sure our culture supports them. Our Guiding Principles reiterate how diversity gives us a competitive advantage. We need to ensure our people fully embrace this value and promote it globally.

We deal with diverse consumers, suppliers and partners every day. So, we want a diverse workforce to meet their needs. That’s why we’re committed to enhancing the diversity of our senior management teams. Why we’re fostering diverse perspectives and representation. And why we’re supporting career development that embraces and promotes diversity.

For example, our Women in Leadership programme offers training, mentoring and other types of career support for high potential female employees. It’s just one way we’re supporting women’s progression into senior roles.

LISTENING TO EMPLOYEES

We track employee satisfaction through our Group-wide ‘Your Voice’ employee opinion survey.

Our last survey had a response rate of 95%. That’s 10 percentage points higher than the average response rate for this type of survey. And the key Engagement Index score of 83% was 12% higher than the FMCG comparator norm of 71%.

We proactively use feedback from our surveys – and other initiatives – to address areas of improvement. It all helps to provide a workplace that enables people to develop and contribute our ongoing success.