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Job Title:  Associate - IDT Service Management

Job Number:  34964

BAT is evolving at pace - truly like no other organisation.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!

 

BAT PAKISTAN IS LOOKING FOR ASSOCIATE - IDT SERVICE MANAGEMENT

SENIORITY LEVEL: Experienced Non-Management Level

FUNCTION: IDT (Information Digital Technology)

LOCATION: Akora Khattak

 

 

 

WHAT YOU WILL BE ACCOUNTABLE FOR

  • Responsible for managing local application services or directly support applications
  • Responds to any incidents being raised with regards to managed applications portfolio
  • Supports services review process by providing data & analysis where applicable (complex apps landscape)
  • Monitors delivery of support services as per agreed SLA
  • Ensures compliance, owns and tracks delivery of any required remediation activities
  • Responsible for license management of apps portfolio in-scope
  • Runs / participates in the Regional CAB for Infrastructure / Apps Changes
  • Support the regular performance review process with both the IDT Customer and Service Provider which covers: Review outstanding actions from previous Reviews, Current Performance; Capacity planning, Business release management, patch management and audit requirements, Support troubleshooting

 

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

  • Ability to work under pressure, handle stressful situations in a calm manner
  • A good understanding of the organization’s IDT applications, services provided
  • Innovative thinking with service quality, and its improvement, within limits of costs and business direction
  • Communication skills: oral, written, presentation, facilitation
  • ITIL knowledge
  • Credibility and trust; ideally has earned the respect of IDT managers and other business managers at all levels

WE ARE BAT

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

  • Global Top Employer with 53,000 BAT people across more than 180 markets
  • Brands sold in over 200 markets, made in 44 factories in 42 countries
  • Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
  • Diversity leader in the Financial Times and International Women’s Day Best Practice winner
  • Seal Award winner – one of 50 most sustainable companies

BELONGING, ACHIEVING, TOGETHER

Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!


Job Segment: Service Manager, Manager, Customer Service, Management

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