FSD Manager

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Date: 09-Jan-2021

Location: Bucharest, RO

Company: British American Tobacco

Country: Romania

Location: Bucharest 

Function: Global Business Services 

Grade: G35 

Job Type: Permanent 


BAT is evolving at pace - truly like no other organization.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!


BAT Global Business Services  IS LOOKING FOR A FSD Manager



LOCATION: Bucharest




The role is responsible for providing services to our clients as well as transforming internal ways of working to drive efficiency & effectiveness and better user experience.

This is done by cross functional coordination with the Requisition to Pay team, IDT Team, use of Lean SIX Sigma for optimization of the process for our clients.

Holder of this position will not only deliver quality client oriented services but will also focus on the digital transformation of the department along with IDT, BOC, D&A and other departments within BAT.

Reports to: Head of Function

Reporting Level: Management

Geographic Scope: GBS ENA





  • Responsible for service delivery as well as Transformation of the Global FSD service delivery model with the use of Lean Sigma, technology and any other appropriate tool which drives value for the BAT business.
  • Driving and implementing end to end process improvement: Reviewing End to End process along with cross functional teams to enable “fit for purpose” process and automation is done to the highest levels.
  • Managing and continuously helping the Global FSD team members to develop the skill sets to drive GBS Transformation – Lean Six Sigma, automation etc.
  • Managing relationships with the cross functional teams – IDT, BOC, D&A, Internal RtP teams, GBS ENA LT etc. To enable the transformational change in the FSD ways of working.
  • Active involvement in Transformation of the end to end ways of working for Global FSD team.
  • Promoting simplification, standardization and automation: Working with the various cross functional teams to drive the process improvement initiatives to optimize the end to end service delivery whilst improving the user experience.
  • A close relation with the Customer Account Manager for pursuing any improvement activities arising from the feedback from clients.
  • Constantly transforming the systems and processing with usage of digital capabilities along with IDT, D&A and other teams within BAT



  • Clear understanding of key processes developed in the service center, including other processes: Vendor Accountancy/Settlements, Master Data, Order to Cash, etc.)
  • Ability to lead, influence and empower in order to work efficiently with members of the migrations team, with other departments and with clients
  • Engages & Inspires: Holder of this position shall prove, through personal example, excellence in providing services to clients and shall create an environment where the team is able to perform and feel good while at work.
  • Minimum two years of experience working in a client service environment
  • Experience in leading/supervising a team is essential


At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

  • Global Top Employer with 53,000 BAT people across more than 180 markets
  • Brands sold in over 200 markets, made in 44 factories in 42 countries
  • Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
  • Diversity leader in the Financial Times and International Women’s Day Best Practice winner
  • Seal Award winner – one of 50 most sustainable companies


Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Segment: Manager, Lean Six Sigma, Business Process, User Experience, Six Sigma, Management, Technology