HR Contact Centre with Spanish

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Date: 01-Jun-2019

Location: Bucharest, Romania

Company: British American Tobacco

Country: Romania
Location:
Bucharest
Function: Global Business Services
Appointment Type: Permanent

 

British American Tobacco Global Business Services currently has an exciting new opportunity for an HR Contact Center with Spanish, joining us on a permanent basis, in our Bucharest offices.

 

Principal Accountabilities:

  • Provides generalist HR advice and guidance on HR policies, processes and general queries, acting as the first point of contact for BAT employees where self-service is either unavailable or where the query cannot be resolved through the self-service channels available;
  • Is responsible for processing HR administration activities using the reference materials available across a range of specialisms, supporting direct customer facing queries;
  • Collects and verifies supporting documentation from employees and line managers in order to initiate / complete HR transactions;
  • Analyses customer requests and determines where queries require specialist support or escalation to appropriate parties;
  • Executes administrative and transactional processes across the scope of service provided, using online tools, systems and applications;
  • Provides generalist HR advice and guidance on HR policies, processes and general queries, acting as the first point of contact for BAT employees where self-service is either unavailable or where the query cannot be resolved through the self-service channels available;
  • Is responsible for processing HR administration activities using the reference materials available across a range of specialisms, supporting direct customer facing queries;
  • Collects and verifies supporting documentation from employees and line managers in order to initiate / complete HR transactions;
  • Analyses customer requests and determines where queries require specialist support or escalation to appropriate parties;
  • Executes administrative and transactional processes across the scope of service provided, using online tools, systems and applications;
  • Monitors own performance against service standards, established SLAs and KPIs, to ensure that a professional, efficient and quality service is consistently provided to customers

 

Knowledge, Skills and Experience:

  • Bachelor's Degree in a relevant area;
  • Experience in HR with an understanding of HR practices and polices;
  • English and Spanish language proficiency;
  • Customer-oriented;
  • Advanced Microsoft Office skills;
  • Problem Solving skills - diagnoses, negotiates and orchestrates the solutions to solve business problems;
  • Demonstrates excellent verbal and written communications across different audiences and channels

 

British American Tobacco is one of the world’s leading multinational companies, with brands sold in over 200 markets, made in 44 factories in 42 countries.

We are proud that we are consistently among the top 5 companies on the London Stock Exchange.

Our portfolio includes our world-famous Global Drive Brands – Dunhill, Kent, Lucky Strike, Pall Mall and Rothmans – along with many other leading international brands, such as Vogue, Peter Stuyvesant and State Express 555.

Alongside our traditional tobacco business, we are also developing products that offer consumers potentially less risky alternatives to regular cigarettes. Our Next Generation Products are already leading the way in the Industry of vapour and tobacco heating devices. We continue to develop a solid portfolio of consumer solutions which already include well known global brands like Vype, glo and Voke.


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