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Job Title:  HR Business Partner - Operations

Job Number:  33663


BAT is evolving at pace - truly like no other organization.


To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!

BAT South Africa IS LOOKING for an HR Business Partner – Operations to join our team in Heidelberg.


SENIORITY LEVEL: Junior Management



Appointment Type: Permanent

Reports to Senior HR Business Partner - Operations




The job holder report directly to the Senior HR Business Partner with a dotted line to respective Heads of Functions. The prime objective is to support the business achieve the BAT ESA SLA whilst ensuring alignment to Area HR initiatives in Leadership, Talent, Culture, Learning, Reward and Fit for Future HR Capabilities.





  • To contribute to overall strategic HR planning activities for the business, identifying and directing People priorities, ensuring relevant interventions are planned and delivered.
  • To provide guidance on people decisions, in order to enhance team performance, morale, productivity, culture, and diversity as part of the ESA talent powerhouse agenda.
  • To support the monitoring of Operations employment cost, as well as Headcount management
  • To own and monitor JML – joiner, movers, and leavers- ensuring onboarding and offboarding checklists are completed.



  • To support optimal business partnership between CS Line Managers and HR, ensuring an integrated business approach.
  • To facilitate change as well as change management interventions, inspiring the Functions to improve and adapt
  • To support on-going development of ‘HR Skills’ of the line managers, support in building Future capabilities in order to improve the contribution to the business – e.g. Digital acceleration, L&D playlists & portfolio.
  • Help to implement leadership development interventions conversant with our Ethos/ Leadership capabilities



  • Provide alignment and inputs to the HR strategy with alignment with CS strategy for the Area.
  • To execute the HR Strategy within Operation functions.
  • To participate in interventions focused on organizational renewal strategies if needed be
  • To support functional specific HR projects identified as priorities by Sr HRBP.



  • To act as a link between business needs and HR CoE (Reward, OE, Talent and GBS HR) ensuring a high level of service excellence and support
  • Develop networks across CS/HR functions within and outside SA and East & Southern Africa and ensure that HR leverages on synergies and minimum duplication of efforts across the patch.



  • Implement initiatives which will improve the bottom-line impact of HR within the organization
  • Proactive in ensuring that HR service levels to CS are reviewed where required so that line managers see the value add





  • Education in Business Administration and/or HR Management with a minimum 2-3 years’ experience in HR role(s) in comparable business organisations.
  • Written and verbal fluency in English. Computer/Digital literacy.
  • Ability to engage and well communicate w/ people (including peers/Leadership Team members).
  • Team player, high level of interpersonal skills, eager to deliver results.
  • Project management skills and ability to organise and prioritise diverse in nature and intensity activities.
  • Problem solving is usually related to people issues, non-repetitive in nature but the solution can always be found either through personal experience/common sense or through consultation with others, if needed




At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

  • Global Top Employer with 53,000 BAT people across more than 180 markets
  • Brands sold in over 200 markets, made in 44 factories in 42 countries
  • Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
  • Diversity leader in the Financial Times and International Women’s Day Best Practice winner
  • Seal Award winner – one of 50 most sustainable companies




Collaboration, diversity, and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference.


Job Segment: Operations Manager, Project Manager, HR, Change Management, Operations, Technology, Human Resources, Management

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