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Job Title:  Customer Information Analyst

Job Number:  16504

Country: Korea, Republic of
Location:
Incheon
Function: Marketing & Sales
Level: Experienced Professional
Appointment Type: Permanent

  •          Supervise 3rd party resource management strategies and processes, ensuring suitable talent is recruited and trained properly with adequate training tools and system and stabilizing/maintaining turn-over below KPI target
  •          Analyze HR data to develop recommendations regarding staffing levels and recruitment requirements
  •          Ensure service level meets the National Sales Center KPIs targets in terms of call quality and customer satisfaction level, utilizing performance report provided by Quality Monitor Executives and relevant research team
  •          Lead day to day operation of customer/ consumer care center by providing clear direction via clear articulation and communication of BAT’s marketing strategies and plans and analyze relevant statistics and data to improve effectiveness and efficiency of service providing
  •          Support smooth execution of campaign cycles, specifically on communication plans/ contents and customer/ consumer care in reaction to the product in cooperation with Brand, 360(Business Development), Trade, Sales Planning & Insight, and Operations
  •          Coordinate center operation plans and schedules in detail considering sales volume, annual cycles and scale of available resources throughout the year
  •          Identify and drive continuous improvement in current work practices and processes to enhance the effectiveness of center operation and bring innovation based on creative thinking within the organization
  •          Support National Sales Center Manager in managing operational details
  •          Build relationship and work closely with 3rd party management team to ensure effective and efficient execution of tele-sales

 

British American Tobacco is one of the world’s leading multinational companies, with brands sold in over 200 markets, made in 44 factories in 42 countries.

We are proud that we are consistently among the top 5 companies on the London Stock Exchange.

Our portfolio includes our world-famous Global Drive Brands – Dunhill, Kent, Lucky Strike, Pall Mall and Rothmans – along with many other leading international brands, such as Vogue, Peter Stuyvesant and State Express 555.

Alongside our traditional tobacco business, we are also developing products that offer consumers potentially less risky alternatives to regular cigarettes. Our Next Generation Products are already leading the way in the Industry of vapour and tobacco heating devices. We continue to develop a solid portfolio of consumer solutions which already include well known global brands like Vype, glo and Voke.

Contractual Legal Entity: BAT Korea Ltd (KR10)


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