Job Title:  Associate Manager - Design

Job Number:  11881

Country: Malaysia
Kuala Lumpur
Function: Information Technology
Level: Experienced Professional
Appointment Type: Permanent

The Design Authority is the subject matter expert on the global BI service portfolio and will assume a key role in the global & regional enterprise initiatives. This includes understanding business requirements and designing and mapping the requirements to the BI solution within the established design standards and processes. The design authority will make key design decisions and assuring the quality of the product against criteria of functionality, robustness and maintainability. Advocate of stringent application change control and impact assessment documentation to maintain quality of solution design for the Global and Regional BI solution. The Design Authority may also assume the role of functional consultant and be responsible for actual build and implementation of functionality for enhancements or be assigned to projects.

Key Accountabilities

i. Operations/ Professional/ Business

·         Design Authority for the global and regional BI solutions; they are the subject matter expert in the design and general architecture of such of the BI solution. Adhere to the established design and architecture principles in the area of change management, access control, system administration and authorisation management

·         Design and support the maintenance of application-specific security standards for BI Solutions

·         Provide input and recommend robust solutions to Change Advisory Board (CAB) and Design Reference Group (DRG) to meet business requirements via change management process

·         Act as subject matter expert and focal point to validate and authorise changes to global design and standards

·         Create and maintain repository and knowledge based on global  and regional solutions/ standards

·         Proactively monitor system utilisation to ensure efficient performance and capacity management

·         Responsible for ongoing improvement of design for global and regional solutions/standards


ii. Management

·         Keep design documentation up to date for maintenance purposes

·         Apply processes to govern change and to ensure compliance to global standards

·         Adhere to application access, authorisation security and identify management standards

·         Conduct quality assurance on design proposals by design and build partners (e.g. HP, IBM, Oracle etc)

·         Communicate and raise awareness of global and regional design architecture/standards



iii. Leadership Passage : Manage Self

People Leadership

·         maintain high professional standards for own work output

·         collaborate with peers and others outside own team to deliver higher standard output than could be achieved working alone

·         collaborate with others to ensure that boundaries between teams are identified and any gaps are escalated to be resolved within the BI Solution Center.


Strategic Leadership

·         maintain objectives of IT Services under challenge from customers and stakeholders where there is conflict

·         identify risks and propose taking them where probable rewards outweigh the probable costs

·         seek and exploit new opportunities for improving performance in IT Services’ dimensions of volume, cost, quality or people

·         maximise the use of SAP by identifying functionality to increase BAT operating efficiency and competitiveness

·         keep abreast with SAP technology and act as the subject matter expert in BAT


iv. Relationship

Build and maintain relationships that enhance the effectiveness and productivity of the work of IT Services.

·         Ensure cohesive working relationship between all direct involved parties in release management (BI-SC, Delivery, End Market IT, Demand IT, third parties/internal team in development of releases)



Internal to BAT

·         IT Services service units (solution centres, design, support units, infrastructure services, IT security)

·         Global Programmes

·         End Market IT

·         IT Manager/ Demand Functional IT Managers

·         Delivery Project/Programme Managers

·         Key stakeholders in relevant business functions



·         External consulting and service organisations e.g. IBM, T-systems

·         Application component vendors e.g. Oracle, SAP



v. Innovation


·         Create and maintain repository and knowledge base for BI Solution

·         Participate in initiatives to improve the quality of the product and/or service delivered to the customers


Contextual Information

i. Context (Specific to Roles)


The BI systems will be a key and strategic component in providing key global reports within different functions (e.g. Finance, Marketing, APO, etc.) across the technical landscape. The BI Solution centre will play the critical part in managing the Business As Usual and demand aspects of the BI solution and is responsible for providing the full suite of services to ensure a smooth running solution.


To meet this objective, there is a need to have strong design authority presence that will responsible in ensuring that all design criteria meet business requirement and solutions designed are according to BAT standards. The design authority will be the subject matter expert with strong process knowledge and appreciation of business requirements in the context of BAT. Design authorities will be the advocate of stringent change and access controls to ensure that the quality of the system design is maintained.


Design authority would need to have good interpersonal skills as they will be the key resource in engaging with the business and providing and attaining useful information to produce a solution that will meet the business requirements. Designs should also meet all stringent audit and security policies.


ii. Knowledge, Skills and Experience

·         University Degree, preferably in IT systems with architecture and software development

·         Minimum of 5 years of experience of SAP related knowledge with strong understanding and experience on SAP BI

·         Experience within a Global/Regional multi national company operating a multi SAP R/3 or Business Objects landscape is an advantage

·         Sound knowledge in processes is preferred e.g.  supply chain, procurement, manufacturing, finance, human resource, etc.

·         Good understanding of system integration across multiple platforms

·         Relevant experience in project management or ITIL (Service Management lifecycle)

ii. Soft skills

·         Able to communicate effectively in English in writing and verbally

·         Able to influence and negotiate within area of expertise

·         Manage key stakeholders expectation effectively, e.g. global/regional Programme, etc.

·         Proactive and firm to create and maintain design for new and existing system

·         Meticulous with strong quality process mindset

·         Effective team player

iia. Functional Success Criteria


Supply IT Competencies



Strategic Perspective & Global Awareness


Aware of BAT IT and IT Services strategies for delivering cost effective IT services.          

Solution Consultancy


Understands business drivers and interactions of the organisation, and makes appropriate recommendations

Programme & Project Management


Manages a project to cost, quality and time requirements

Quality Management & Continuous Improvement


Concerned about the quality and efficiency of their own work area, and effects local improvements

IT Disaster Recovery


Understands which systems have disaster recovery services and roles and responsibilities in a disaster

Solution Design & Architecture


Design of a more complex system managing a complex series of system interfaces.  Challenging and contributing to the management of the organisation’s portfolio of systems.

Solution Build & Implementation


Defines and manages the systems implementation plan for a project.[t1] 

Change Control Management



Perform thorough impact assessments of change proposals.

Define and maintain CAB 1 Processes and Procedures


Technical Architecture


Understands the architectural components and their importance / relative priorities to operational business activities.

Application Environment Management


The ability to install, configure, upgrade and optimise performance of an application environment.

Technical Authoring


Ability to create and design the full range of technical documentation required in an IT environment.

Strategic Perspective & Global Awareness


Understands the potential impact of It security practices on the business


iib. Other Knowledge, Skills and Experience

Knowledge Required


Technical Knowledge

§   Knowledge and experience in SAP BI 7.

§   Experience in Business Objects

§   Knowledge in Abap programing

§   Familiar with helpdesk procedure & issue management

§   Experience in management reporting processes and procedures

§   Familiar with management reporting business processes, data warehousing concepts, global standards and best practices



§   Experience in BPC, Tableau

§   Experience in SAP R/3, APO & related products functionality & configuration is an advantage.

§   Functional knowledge in FICO, Logistic, Sales and distribution

§   Knowledge in SAP Solution Manager is added advantage

§   Knowledge in SAP GRC is added advantage



Business analysis

§   Working experience in a FMCG environment is added advantage

§   Gathering requirements and translate that to shaping possible solutions.


Inter-personal skills

§   Good communication and inter-personal skills

§   Able to work under tight deadlines and deliver on time.

§   Good written and verbal communication skills in English.

§   Customer & people management is mandatory since the incumbent will engage with the customer on a frequent basis

§   A team player and willingness to share knowledge is a necessity



iii. Key Success Factors

·         University Degree, preferably in IT systems with software and/or management/business information system

·         Minimum of 4-6 years of experience of business information system 

·         General understanding of BAT business processes supported by applications within remit

·         Experience in specific technology used in the product especially on BI and ERP (R/3) systems

·         Ensure that all audit and security standards and requirement are comprehensively met

·         Good communication  and interpersonal skills

·         Good influencing skills

·         Able to work with technical personnel as well as with business users




British American Tobacco is one of the world’s leading multinational companies, with brands sold in over 200 markets, made in 44 factories in 42 countries.

We are proud that we are consistently among the top 5 companies on the London Stock Exchange.

Our portfolio includes our world-famous Global Drive Brands – Dunhill, Kent, Lucky Strike, Pall Mall and Rothmans – along with many other leading international brands, such as Vogue, Peter Stuyvesant and State Express 555.

Alongside our traditional tobacco business, we are also developing products that offer consumers potentially less risky alternatives to regular cigarettes. Our Next Generation Products are already leading the way in the Industry of vapour and tobacco heating devices. We continue to develop a solid portfolio of consumer solutions which already include well known global brands like Vype, glo and Voke.

Contractual Legal Entity: BAT GSD (KL) Sdn Bhd (MY50)

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