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Job Title:  Change And Business Release Manager - PACE

Job Number:  33653

BAT is evolving at pace - truly like no other organisation.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!

BAT is evolving at pace - truly like no other organisation.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!


BAT Malaysia Is Looking for an Change And Business Release Manager - PACE

Seniority Level: Management Role

Function: Information & Digital Technology (IDT) Services

Salary Range: (To Be Discussed) + excellent benefits + market leading bonus

Location: Kuala Lumpur, Malaysia



This role focusses on managing the integrated change and business release management process for complex environments, ensuring change process is SOX and audit compliant. In additional managing all budgets and recovery cost within the delivery centre of excellence.

Reporting Level: Solution Centre Manager – Operations IT

Geographic Scope: Global



  • Manage integrated change management process and administration across functions and services
  • SME of change management tool & manage process improvement and enhancements with tool owner.
  • SME for change process and SOX compliance, responsible to manage remediation and ensure Sox readiness
  • Cross team collaborations to manage and track change costing, ensure accurate and timely costing submission for CRs. Accurate and timely update on change reporting tool, Change and ITLM tools.
  • Ownership of SOP and process documentation within the delivery centre of excellence.
  • Gather, analyse and organize information. Collecting data, putting together presentations, look for novel strategic solutions, and develop creative action plans.
  • Ensure operational risks are mitigated by implementing common business release planning, change, quality and release management processes
  • Develop and maintain release calendar that consolidate full year release window
  • Identifying, verifying, analysing, and implementing process improvement and process re-engineering opportunities. Develop process analysis and re-engineering to improve efficiency, lower costs and improve implementation quality.
  • Participation in relevant forums.
  • Stakeholder engagement & management across various levels within the organisation



  • Minimum 5 years working experience in project management and or support organization
  • Experience and knowledge of change management principles, methodologies and tools
  • Knowledge of ITIL processes and best practices. Certification in ITIL professional examinations is required
  • Can analyse a cost report, detect issues, and effectively communicate the project’s cost performance, issues/ concerns, & recovery plans to the project team
  • Vendor and Service Management skills
  • Understand of COUPA and or Icertis solutions
  • Good understanding of SOX and how it applies within IT
  • Creative thinking skills and ability to solve problems



  • Delivering in ambiguous & dynamic situations as a part of a global multi-functional team by building partnerships & working diplomatically
  • Drives innovation & knowledge sharing



At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

  • Global Top Employer with 53,000 BAT people across more than 180 markets
  • Brands sold in over 200 markets, made in 44 factories in 42 countries
  • Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
  • Diversity leader in the Financial Times and International Women’s Day Best Practice winner
  • Seal Award winner – one of 50 most sustainable companies



Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!

Job Segment: Engineer, Manager, Project Manager, Change Management, Business Process, Engineering, Management, Technology

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