Job Title:  IT Service Management Analyst - Applications

Job Number:  2825

Country: Ukraine

Location: Kyiv 

Function: Information Technology 

Level: Experienced Professional 

Job Type: Permanent 

 

Responsible for managing applications throughout their lifecycle. Plays an important role in the application-related aspects of designing, testing, operating and improving IT services, as well as in developing the skills required to operate the IT organization's applications.

 

Main responsibilities:

       • Analyses and reviews Application Landscape;

       • Maintains the regular performance review process with both the IT Customer and Service Provider which covers:

               • Review outstanding actions from previous Reviews;

               • Current Performance;

               • Capacity planning;

               • Business release management, patch management and audit requirements;

               • Agree with appropriate actions to maintain / improve Service Levels.

       • Coordinates and support troubleshooting;

       • Initiates any actions required to maintain or improve performance and stability;

       • Conducts annual user reviews;

       • Ensures that appropriate changes are assessed for their impact on service levels;

       • Accommodating Service Improvement Plans.

Essential requirements: 

  • Strong Project/Program management skills;
  • Background in IT/ Technical Background (IT analyst would be suitable);
  • Fluent English;
  • Strong written and verbal communication;
  • IT degree  (or studies in IT/Computers);
  • Experience in similar position 5-6 years.

 

British American Tobacco is one of the world’s leading multinational companies, with brands sold in over 200 markets, made in 44 factories in 42 countries.

We are proud that we are consistently among the top 5 companies on the London Stock Exchange.

Our portfolio includes our world-famous Global Drive Brands – Dunhill, Kent, Lucky Strike, Pall Mall and Rothmans – along with many other leading international brands, such as Vogue, Peter Stuyvesant and State Express 555.

Alongside our traditional tobacco business, we are also developing products that offer consumers potentially less risky alternatives to regular cigarettes. Our Next Generation Products are already leading the way in the Industry of vapour and tobacco heating devices. We continue to develop a solid portfolio of consumer solutions which already include well known global brands like Vype, glo and Voke.


Job Segment: Service Manager, Manager, Marketing Manager, Program Manager, Developer, Customer Service, Management, Marketing, Technology

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