Job Title:  IT Services Analyst - Technical

Job Number:  13802

Country: Ukraine

Location: Kyiv 

Job Type: Permanent 


We are looking for a colleague to join our team in our office in Kiev and be responsible to keep the infrastructure state, maintenance, replace and retirement of the assets. The services under the responsibility of the Infrastructure Manager are typically the underpinning (or supporting) services that enable the delivery of customer-facing.



• Analyses and reviews Infrastructure Performance.

• Maintains the regular review process with suppliers which covers:

      • Review outstanding actions from previous Reviews;

      • IT Security compliant status;

      • Reviews Service Levels and targets (where necessary);

      • Agree with appropriate actions to maintain / improve user experience.


• Coordinates troubleshooting

• Initiates any actions required to maintain or improve Service Levels

• Acts as co-ordination point for changes to infrastructure changes

• Ensures that appropriate changes are assessed for their impact on service levels

• Accommodating Service Improvement Plans



• Good communication skills: oral, written, presentation, facilitation.

• ITIL knowledge beyond theory.

• Ability to work under pressure, handle stressful situations in a calm manner.

• Relationship management and conflict resolution skills.

• The ability to bring together and work with a team of people with varied backgrounds - business analysts, technical experts, process owners - to articulate and remedy service level issues. 

• A good understanding of the organization’s IT infrastructure, services provided.


British American Tobacco is one of the world’s leading multinational companies, with brands sold in over 200 markets, made in 44 factories in 42 countries.

We are proud that we are consistently among the top 5 companies on the London Stock Exchange.

Our portfolio includes our world-famous Global Drive Brands – Dunhill, Kent, Lucky Strike, Pall Mall and Rothmans – along with many other leading international brands, such as Vogue, Peter Stuyvesant and State Express 555.

Alongside our traditional tobacco business, we are also developing products that offer consumers potentially less risky alternatives to regular cigarettes. Our Next Generation Products are already leading the way in the Industry of vapour and tobacco heating devices. We continue to develop a solid portfolio of consumer solutions which already include well known global brands like Vype, glo and Voke.


Job Segment: Relationship Manager, User Experience, HVAC, Customer Service, Technology, Operations

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