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Job Title:  Design Authority - TaO

Job Number:  17290

British American Tobacco is all about freedom of choice — whether it’s our people or our products. Combined with our entrepreneurial spirit, it’s what’s driven our phenomenal success. We started trading tobacco over a hundred years ago. Today, we’re a multibillion dollar company with more than 200 brands in our portfolio. With robust positions in each of our regional markets, our future looks equally bright too. There’s no doubt our industry is controversial — we’re the first to admit that. But rest assured, we take a responsible approach to our trade. In our market, we observe every law and regulation regarding tobacco (in many cases going further through our own voluntary code).



To develop, implement and quality assure workable systems / solution designs which are aligned to IT architectures / standards and deliver required outcomes for projects and other change activities. To develop low level design and build of solutions and/or manage the lifecycle of the technology infrastructure.



* Design and deliver solutions to the BAT IT Services organisation

* Ensure low level design and build of solutions are carried out in accordance to global standards

* Delivery of services to the exact design specification of the Solution Architecture team

* Relationship management of outsource provider, ensuring SLAs are adhered to and that appropriate quality control processes are in place

* Ambassador for the services and vendors delivering the services

* Provide advice and feedback to other service owners

* Manage the lifecycle of the approved products and solutions in use in BAT within their technology domain, to ensure that they remain within support and maintenance.

* Understand vendor roadmaps and End Of Life cycles to ensure relevance to BAT

* Ensure that any products that are due to go out of support have a plan for remediation and deployment

* For those products that have a major version update or a change of solution, liaison with the Solution Architecture team is required

* Promotes and ensures use of appropriate techniques, methodologies and tools

* Keep up to technical speed with chosen technical field or expertise



* IT Project Manager / Design Manager – to deliver agreed work products to time, cost quality

* Solution architects, IDT Services - collaborate with to ensure any defined solutions are fit for purpose Strategic 3rd Party Vendors – Develop non-commercial relationships to collaborate in defining and designing the solutions

* External - keep up-to-date with changes within the IT and FMCG industries and with peer groups at other organisations, Special interest groups and Best Practice experts

* IT Standards & Governance – to ensure effective application of standard processes



* Degree Educated, with at least 5 years of experience working in IT Services environment

* Proven track record of having worked in a role facing senior user representatives and proven communication skills to non IT personnel

* At least 5 years of working in large global organisation (>25000users) with a central IT organisation, using in-sourced and out-sourced IT services in a global capacity

* Working with highly integrated applications including Software As A Service.



* Experience in supporting ERP and Digital solutions, preferably in an FMCG environment

* A technical background in infrastructure or programming

* Certification in ITIL or equivalent, Agile or DevOps methodologies

* Experience of working in regulated environments

* Exposure state of the art analytics and digital solutions such as Predictive, Artificial Intelligence, Robotic Process Automation, Mobile Devices/Applications

If you’re passionate and ambitious, rapid career progression is a reality here. And because we’re such a large firm (we employ more than 55,000 people worldwide), there are plenty of exciting opportunities for you to develop a truly extraordinary career.

Job Segment: Relationship Manager, ERP, QC, Solution Architect, Customer Service, Technology, Quality

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