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Job Title:  Employee Admin Analyst (Japanese Speaker)

Job Number:  29320

BAT ASPAC

Tier 2 resource aligned to Employee Admin specialism accountable for ensuring that relevant processes are delivered effectively providing excellent Customer services at all times
· Provides Employee administration related expertise, ensuring that all administration processes are executed and aligned to BAT’s business strategy and resourcing needs
· Works closely with HRBPs and internal GBS team to deliver HR strategy, processes and ad hoc project support

High- Level Responsibilities:
· Oversees all activities related to HR data and workforce administration services including by supporting the Business in the transaction of mass data change activity
· Uses HR procedures and guidance available to them to manage the processing of data changes, entry and workflow within technology solutions
· Supports Employee Admin Lead in developing and implementing data management plan, including the approach to and execution of data archiving and record retention
· Ensures compliance with BAT data administration and security standards and oversees the verification of data against appropriate policies and compliance requirements
· Delivers data management services to meet established targets through continuous evaluation, quality assurance and focused improvement efforts
· Identifies and communicates areas of improvement related to data management and processing
· Delivers the regular reconciliation of HR data
· Monitors own performance against service standards to ensure that support and services are provided in line with established SLAs & KPIs
· Ensures the collection, maintenance, accessibility and relevance of HR knowledge and content related to specialist area through Aurora channels in line with BAT standards. 
· Identifies opportunities to improve specialist services and processes and escalates appropriately
· Develops and distributes communications regarding changes to specialist services, policies, processes or programmes

Essential requirements

 

· Minimum degree in Human Resources, Business Administration or equivalent
· Preferably at least 1 year in customer services experience focus in Employee Admin & Master Data Management (MDM)

· Must be able to speak and write in Japanese language 

· Attention to details and ability to produce accurate work
· Good knowledge in Microsoft Word, Power Point and Excel
· Experiences with Success Factor is an added advantage
· Strong work ethic with a positive attitude and good analytical skills
· Strong customer service mind set with good communication and excellent problem solving skills
· Possesses high degree of professionalism, patient and grace in servicing clients
· Resourceful, proactive, and a good team player

BAT ASPAC

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