Job Title:  Team Lead - Credit Management

Job Number:  17990

Country: Malaysia
Function: Finance
Level: Experienced Professional
Appointment Type: Permanent

Job Description – Team Lead – Credit Management 

Business / Operational Results:

  • Ensure quality and completeness of service deliverables and KPI
  • Provide analyses to KPI achievements and proposal for improvements
  • ​Assist in troubleshooting, decision making and identification of potential risk/ issue in the process
  • Build, liaise and coordinate with various departments within the organization
  • Participate in continuous improvement on process efficiency and effectiveness
  • Response to queries in a timely and efficient manner to promote a customer-oriented culture in BASS.
  • Provide support to Finance Transformation Projects to ensure smooth integration.

Leadership Results:

  • Lead non-management staff by example to drive a high performing culture within Credit Management teams. 
  • Assist and support the training and development of team members to meet the expected skills required to perform at role level.


Management Results

  • Monitor resource use and manage resource allocation to maximize team resources.
  • Resolve and manage team conflict with sensitivity, tact and fairness to build positive work environment.
  • Continue to improve the control environment for Credit Management, through training and awareness building.


Relationship Results:

  • Create a proactive and effective stakeholder engagement at middle management level to maintain good relationships.


Innovation Results:

Identify and actively pursue continuous improvement opportunities to increase the overall efficiency and effectiveness of processes in BASS.



British American Tobacco is one of the world’s leading multinational companies, with brands sold in over 200 markets, made in 44 factories in 42 countries.

We are proud that we are consistently among the top 5 companies on the London Stock Exchange.

Our portfolio includes our world-famous Global Drive Brands – Dunhill, Kent, Lucky Strike, Pall Mall and Rothmans – along with many other leading international brands, such as Vogue, Peter Stuyvesant and State Express 555.

Alongside our traditional tobacco business, we are also developing products that offer consumers potentially less risky alternatives to regular cigarettes. Our Next Generation Products are already leading the way in the Industry of vapour and tobacco heating devices. We continue to develop a solid portfolio of consumer solutions which already include well known global brands like Vype, glo and Voke.

Contractual Legal Entity: BAT Aspac Svc Centre S.B. (MY51)

Job Segment: Manager, Credit, HVAC, Management, Finance, Operations

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