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Job Title:  Customer Sales Representative

Job Number:  25823

British American Tobacco (BAT) is a leading multinational business and Top Employer with more than 250 brands in over 200 markets. An ambitious, diverse, global business with more than 115 years of innovation behind us and an incredibly exciting future ahead.


BAT is a resilient, agile organisation harnessing the best and brightest of minds. You will contribute to the core of our business, delivering the results which drive its success. It’s about shaping our future with us. Thriving in an exceptional culture built on diversity and inclusion, there are plenty of exciting opportunities for you to develop a truly extraordinary career. If you’re passionate and ambitious, rapid career progression is a reality here at BAT.


We're looking for high caliber talent to join our business in the next few months. This is an exciting opportunity to join our National Sales Centre as a Customer Sales Representative based in our Head office in Sydney, NSW.


Disclaimer: We might not have an open role at this moment, but, because our work environment is very dynamic, we are encouraging you to apply for this position and, the moment we have a suitable position for your profile the Recruitment Team will contact you as soon as possible.

A Customer Sales Representative delivers first-class customer experiences in the National Sales Centre for BAT Australia and New Zealand executed with excellence against the requirements of the marketing function.


As a Customer Sales Representative, your typical daily responsibilities include:

  • Service customers from both Australian and New Zealand markets
  • Deliver a strong and consistent customer service and drive sales performance across channels through the utilisation of selling skills
  • Provide support to our customers whilst driving category sustainability
  • Responsible for the monitoring, modification, and validation of web orders to ensure optimal sales, distribution & inventory parameters are adhered to within cut-off times
  • Ensuring all KPI measures outlined in the scorecard are achieved
  • Leverages rapport building, business relationships and conflict resolution to enhance the customer / consumer experience
  • Take ownership of personal development and future career planning


Essential Requirements:

  • Selling and negotiation skills, objection handling and effective questioning
  • Strong analytical problem-solving skills, proven accuracy and attention to detail
  • Strong internal and external relationship management
  • Professional phone manner and strong communication skills
  • Intermediate skills with MS Office Suite (MS Word, Excel, PowerPoint, SharePoint)
  • Basic stakeholder and account management skills (commercial acumen, marketing financials, negotiation & influencing)


Preferred Qualifications:

  • Degree qualification or 2-3 years' experience in sales/marketing
  • Minimum 6-12 months experience in a B2B sales or sales centre environment
  • Experience with use of relevant call centre software programs and proficiency in Salesforce and SAP


BATA Employee Benefits:

  • Competitive remuneration package including bonus
  • Above statutory superannuation contribution of 13%
  • World-class Learning and Development Programs
  • Hospital excess cover
  • Best in class approach to parental support including generous parental leave cover, flexible working options and parenting coaching support
  • Corporate rates for hotels, gyms and more!


As part of our dedication to the diversity of our workforce, BATA is committed to being an Equal Opportunity Employer and value diversity at our company.


Interested? Express your interest now to show us what you’re made of!


Founded in 1902, our company continues to go from strength to strength thanks to market-leading brands, a successful strategy, talented people and our purpose to build A Better Tomorrow. There’s no doubt our industry is controversial and we take a responsible approach to our trade. In our market, we observe every law and regulation regarding tobacco, in many cases going further through our own voluntary code.


British American Tobacco is all about freedom of choice — whether it’s our people or our products. Combined with our entrepreneurial spirit, it’s what’s driven our phenomenal success.  We started trading tobacco over a hundred years ago. Today, we’re a multibillion-dollar company with more than 250 brands in our portfolio.

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