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Job Title:  HR Employee Service Manager

Job Number:  31866

BAT is evolving at pace - truly like no other organisation.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!


BAT Japan IS LOOKING FOR A HR Employee Service Manager (Targeting to hire around Q2-Q3 2021)

SENIORITY LEVEL: Experienced Professional

FUNCTION: Human Resources

LOCATION: Tokyo, Japan



Reward Team is one of the three pillars within HR, working alongside Business Partners. Reward’s role is to advice and consult managers and HRBPs on activities related to global programs, C&B, labor cost, headcount, work rules, IA and HR information system management.

The Employee Services Manager (ES Manager) has the significant influence on the satisfaction of employees and managers. The rigid compensation policies are not modern and the ES Manager has to manage the compensation policies and procedures with flexibility while keeping the internal equity and the external competitiveness in mind.



  • Delivers high quality, user friendly and efficient HR transactional services that include areas of C&B, HR Information & Systems.
  • Manages the team of HR experts, provides daily coaching and guidance, and ensures all members are motivated and developed
  • Ensures basic HR procedures, guidelines and policies are effectively communicated to all employees
  • Monitors various HR transactional processes, identifies areas of improvement, and implements agreed action plans to maximize efficiency and effectiveness
  • Acts as guardian of HR policies that includes work rules and any other labor law related documents
  • Supports HR Business Partners on employee relation matters
  • Corresponds periodical or ad-hoc requests of management reporting and this includes e.g. - headcount and labor budget report including recharge operations as a part of the labor cost management
  • Manages international assignments, both inbound and outbound, which include tax and compensation coordination, and vendor management



  • University education as a minimum
  • 5 years+ working experience in Human Resource that includes areas of;
  • - Compensation & benefit (mandatory)
  • - Employee relations (mandatory)
  • Project/Change Management skills
  • Conflict resolution and negotiation
  • English – Business Level (TOEIC 800+)
  • Japanese – Native Level
  • PC skills to flexibly work on BPC, and global and local HR systems (SuccessFactors/CEM)
  • Broad knowledge of Japanese labor laws and practices
  • Team and outsourcing vendor management experiences and skills


At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

  • Global Top Employer with 53,000 BAT people across more than 180 markets
  • Brands sold in over 200 markets, made in 44 factories in 42 countries
  • Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
  • Diversity leader in the Financial Times and International Women’s Day Best Practice winner
  • Seal Award winner – one of 50 most sustainable companies



Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!

Job Segment: Service Manager, Equity, Manager, HR, HR Manager, Customer Service, Finance, Management, Human Resources

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