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Job Title:  Reporting Product Manager - Operations (CoE)

Job Number:  21179

Country: Poland
Location: Warsaw
Function: Information Technology
Level: Experienced Professional 

Job Type: Permanent
Contractual Legal Entity: BAT Polska
Application deadline: 28.11.2019      

 

British American Tobacco (BAT) is one of the World’s leading consumer goods companies, with brands sold around the globe. Our vision is to “Transform Tobacco” and our industry, so - during 2019 - we are setting up a new Tech Hub in Poland to support and drive our digital transformation. This is the start of the journey and we are looking for team player who is passionate about change and ready to support us in making digital part of our DNA.

 

 

PURPOSE STATEMENT

As Product Manager, lead the relevant product(s) long term vision, strategy, roadmap and backlog ensuring alignment to Operations vision and goals and the Information and Digital Technology (IDT) strategy.  This is a cross functional role, working intimately with Manufacturing, Supply Chain Compliance and IDT.

The focus area for this role is set of solutions around global serialization and track and trace reporting- both data aggregation and data analytics.

 

CONTEXT

The Operations CoE is a cross-functional team being created in 2019, organised and implemented by Supply Chain Compliance and Factory Systems products. The goal is to support the ongoing deployments and ultimately extract maximum value from those products post-Hypercare.  This includes:

  • ‘Keeping the lights on’ in partnership with IT Services by resolving incidents, supporting issues and problems in live markets, maintenance, security, run costs, etc.
  • ‘Evolving and improving’ the products – new features, innovation and changes for live markets, leveraging the platform, etc.
  • ‘Governing and empowering’ – helping End Markets leverage the platform and building their capabilities, which might be re-used by others
  • ‘Maximising usage’ – continue people change and adoption management to make the most of the platform’s capabilities
  • ‘Retrofit’ – enabling new features built by the GMES/TPD programme to become live through testing, remediation, product change management, system training material updates and leveraging the global Super User Community

 

PRINCIPAL ACCOUNTABILITIES

Keeping the lights on:

  • Support the Head of Operations CoE in prioritising, coordinating and communicating the resolution of live product issues within Service Level Agreements (SLAs)
  • Evolving and improving:
  • Drive the evolution of the relevant product(s), where appropriate by delivering through central capabilities (internal team and System Integrator (SI))
  • Defining the Product roadmap and release plan and planning of Program Increments (PIs) and Iterations
  • Explain the customer and business need to the immediate team, and collaborate effectively with them to break down complex pieces of work into smaller deliverable pieces of value; work with the team to write user stories and acceptance tests, provide direction on short-term tasks/near-term priorities
  • Support the Head of Operation CoE in defining any capital budget, developing the benefit/investment case(s) for the role’s product(s) and coordinate allocated capital to execute the roadmap and ensure the product(s) is delivering value for money
  • With the support the Head of Operations CoE, manage successful end-to-end delivery of product iterations, prioritising work and making appropriate trade-offs
  • Communicate progress, proactively manage risks and issues, escalating to the Head of Operations CoE where necessary
  • Collaborate effectively with Manufacturing/Supply Chain Compliance Business Owners, DRGs, engineers, architects, data scientists, Report Analysts, other product teams, across Group, DT and Divisional CDO’s, along with 3rd parties to launch new products - maximising re-use across the group
  • Understand and report progress against agreed outcomes and related success measures
  • Use data to drive analysis of new features / iterations and drive prioritisation of future work
  • Ensure that system training materials are amended to reflect new product iterations and published on the relevant Learning Management System (LMS), and deliver face-to-face training where required

 

Governing and empowering:

Continually promote knowledge of the GMES & TPD platform across regions and markets

 

Maximising usage:

  • When escalated by the relevant Subject Matter Expert (SME), support them in collaborating and influencing End Market SMEs and/or Leadership Team members to deploy initiatives to improve the End Market adoption and compliance metrics beyond benchmark/threshold within an acceptable timeframe
  • Work with End Market Subject Matter Experts (SMEs) to identify the root causes of inadequate adoption or compliance metrics
  • Coordinate post-launch activities to validate value realisation through post investment reviews

 

Retrofit:

  • Coordinate and guarantee that new capabilities are delivered for current live markets with sufficient quality and testing
  • Actively manage, contribute to and invigorate the Super User Community for relevant product(s), ensuring its sustained long term.  This includes ensuring factories and warehouse appoint new Super Users when needed
  • Manage system training material development budget and ensure the relevant SME coordinates the creation and publishing of updated system training materials

 

ADDITIONAL INFORMATION

Knowledge, Skills & Experience

ia Skills required

  • Degree educated IT professional with business-facing IT experience in a global environment
  • Strong planning and prioritisation skills, with a working knowledge of agile practices
  • Strong people skills with ability to communicate, engage, influence and inspire colleagues and stakeholders (including cross functional senior stakeholders, relying on strong leadership skills when outside of the incumbent’s career function)
  • Ability to analyse processes and data to draw insight, and identify opportunities
  • Proactivity and initiative, a ‘can-do’ attitude and the ability to work unsupported
  • Strong problem-solving skills
  • Ability to recognise the concepts of shared responsibility and effective collaboration
  • Willingness to learn, experiment and collaborate
  • Accountability for the delivery of the roadmap, working closely with cross-functional teams to achieve this
  • Ability to engage people around the roadmap for the product, effectively communicating and building trust
  • Commitment to ongoing personal development and the ability to recognise and celebrate effort and success of colleagues

 

ib Experience

  • A seasoned T professional with, as a guideline 5 to 7 years’ experience in the field of IT Manufacturing/Supply Chain
  • Multinational FMCG (ideally tobacco) and FTSE-100 experience
  • Knowledge of the following:
  • SAP Object Event Repository (OER)
  • SAP Cloud PI (CPI)
  • ETL (ideally Talend)
  • Databases (Cosmos DB, SQL Server)
  • Data Analytics platforms (e.g. Power BI)
  • Experience of product/project management, especially SCRUM/ Prince 2 practitioner with agile work experience
  • Experience of implementing Tobacco Product Directive and/or work on Data Warehousing/Data Analytics

 

Key Success Factors

  • Resolution of live product issues within Service Level Agreements (SLAs)
  • Continual evolution of the relevant product(s), successfully delivering through central capabilities and/or regions and other teams to deliver themselves
  • End Market adoption management is pro-actively managed for the relevant product(s) and metrics beyond benchmark/threshold are delivered within an acceptable timeframe 
  • DRG members and Global Manufacturing/Supply Chain Compliance and End Market LTs are regularly updated and consulted providing visibility and informing proper decision making
  • SMEs in team are provided with the necessary support and coaching

 

 

British American Tobacco is one of the world’s leading multinational companies, with brands sold in over 200 markets, made in 44 factories in 42 countries. We are proud that we are consistently among the top 5 companies on the London Stock Exchange.Our portfolio includes our world-famous Global Drive Brands – Dunhill, Kent, Lucky Strike, Pall Mall and Rothmans – along with many other leading international brands, such as Vogue, Peter Stuyvesant and State Express 555.Alongside our traditional tobacco business, we are also developing products that offer consumers potentially less risky alternatives to regular cigarettes. Our Next Generation Products are already leading the way in the Industry of vapour and tobacco heating devices. We continue to develop a solid portfolio of consumer solutions which already include well known global brands like Vype, glo and Voke.  


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