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Job Title:  Service Manager - Infrastructure and Services Engineering

Job Number:  17628



British American Tobacco (BAT) is one of the World’s leading consumer goods companies, with brands sold around the globe. 

Our vision is to “Transform Tobacco” and our industry, so - during 2019 - we are setting up a new Tech Hub in Poland to support and drive our digital transformation. This is the start of the journey and we are looking for team player who is passionate about change and ready to support us in making digital part of our DNA.



To manage and ensure successful end to end delivery of the IDT Services, Infrastructure & Engineering projects to agreed time, cost and quality.

The operating model is balanced with BAT resources working with strategic partners to deliver the IDT services for the Enterprise.


Strategy & Planning

* Assist with the development of project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.

* Ensure that IDT solution requirements are defined, delivered and monitored

* Ensure quality control procedures are used correctly

* Establish the IDT solution delivery project team[s] working methods

* Plan and schedule project timelines and milestones using appropriate tools.

* Track project milestones and deliverables.

* Adopt best practices and tools for project execution and management.


Acquisition & Deployment

* Schedule the resources and participants needed to achieve project goals.

* Manage finance and budgets (forecasts, actual vs planned, etc)


Operational Management

* Direct and manage project development from beginning to end.

* Develop full-scale project plans and associated communications documents.

* Delegate tasks and responsibilities to appropriate personnel.

* Identify and resolve issues and conflicts within the project team.

* Identify and manage project dependencies and critical path.

* Develop and deliver progress reports, proposals, requirements documentation, and presentations.



* Enterprise Architecture – ensure solutions are fit for purpose and aligned to agreed architectures

* Solution Architecture – to be derived from System Integrators & Providers

* IT Solutions Development, IT Project Delivery, IT Services, etc – Co-ordinate the activities needed for effective management and delivery of projects

* Project resources - Ensure quality, coordinate resources and provide assistance, coaching and advice on management approach, control and completion of products

* 3rd Party Vendors – non-commercial supplier relationships focussed on operational / project activities

* IT Standards & Governance – collaborate to ensure effective application of standard processes

* End markets / factories, Business reps, Functional and geographic IT Managers - Co-ordinate the activities needed for effective management and delivery of projects



* University Degree or similar level gained through experience

* Prince2 practitioner.

* Strong understanding of Services and how they are delivered

* Ability to manage stakeholders effectively

* Ability to identify and manage risks, issues and competing priorities

* Demonstrates the ability to proactively take account of people issues and create a team environment.

* Strong planning and budgeting skills

* Experience in large global organisation using in-sourced and out-sourced IT service providers

* Strong vendor management and ability to extract maximum value and continually improve services delivered by external suppliers




British American Tobacco is one of the world’s leading multinational companies, with brands sold in over 200 markets, made in 44 factories in 42 countries.We are proud that we are consistently among the top 5 companies on the London Stock Exchange.Our portfolio includes our world-famous Global Drive Brands – Dunhill, Kent, Lucky Strike, Pall Mall and Rothmans – along with many other leading international brands, such as Vogue, Peter Stuyvesant and State Express 555.Alongside our traditional tobacco business, we are also developing products that offer consumers potentially less risky alternatives to regular cigarettes. Our Next Generation Products are already leading the way in the Industry of vapour and tobacco heating devices. We continue to develop a solid portfolio of consumer solutions which already include well known global brands like Vype, glo and Voke.

Job Segment: Service Manager, Engineer, Information Technology, IT Architecture, Manager, Customer Service, Engineering, Technology, Management

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