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Job Title:  Solution Centre Manager - Integrated Supply Chain Planning

Job Number:  35985


BAT is evolving at pace - truly like no other organisation. 


To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!

BAT Poland IS LOOKING FOR A Solution Centre Manager - Integrated Supply Chain Planning




SALARY RANGE: competitive salary package + excellent benefits + market leading bonus

LOCATION: Warsaw, Poland

Deadline Application: 30.06.21


As a Solution Centre Manager accountable for Integrated Supply Planning solutions you will be responsible to ensure that the provision of the Kinaxis service for Demand Forecasting and Supply Planning is managed with a business focus and with right quality. You will act as a single point of accountability in order to provide the level of attention and focus required for its delivery. The role is also responsible for continuous improvement and the management of change affecting the service owned. That includes negotiate, agree and lead operational plans, service level agreements and budgets and supervise implementation to ensure SLA targets are met.


Reports to: Senior Application Service Manager – Operations IT

Reporting Level: Manage others and provide task to 3rd Party vendors

Geographic Scope: global


What you will be accountable for

  • Involved in/or chairs the crisis management team for high-priority incidents impacting Integrated Supply Chain Planning service – Kinaxis Rapid Response
  • Management and orchestration of end-to-end incident resolution for Integrated Supply Chain Planning including also external components of end-to-end process.
  • Participates inChange Advisory Board decisions
  • Leading the team to deliver Service and execute changes in agile way (DevOps model).
  • Stakeholder engagement and manage expectations on the agreed service level for Integrated Supply Chain Planning.
  • Establish, Review, Negotiations and contracting support vendor
  • Ensuring that all IT applications, infrastructure, processes, tools, resources etc. are appropriate for the agreed service level targets for availability.
  • Lead all aspects & manage the services run cost budget (Including cost strategy)
  • Supervise, Review and cooperate with support vendor on support performance KPIs



  • Are you IT professional with Supply Chain Planning solutions knowledge?
  • Do you have experience in large global organisations using in-sourced and out-sourced IT service providers?
  • Did you work in service management?


Essential experience, skills and knowledge

  • Experience on IT Service Management (minimum with ITIL v3), ITIL Service Integration and Management (SIAM) standard methodologies
  • Experience on Agile & DevOps model setup and execution
  • Experience in our preferred Supply Chain Planning Solutions of choice is highly desirable: Kinaxis RapidResponse, and in general experience in deploying cloud-based Supply Chain Planning solutions
  • Strong awareness of the solutions and vendors available in the marketplace for Supply Chain Planning
  • Experience in large global organisations using in-sourced and out-sourced IDT (IT) service providers
  • Ability to work independently and be self-motivated to plan own work to meet overall goals and objectives
  • Strong facilitation, influencing and negotiation skills
  • Effective communication and relationship management



  • 5-10 years post graduate work experience working with Supply Chain Planning solutions
  • Certified with Lean IT



At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

  • Global Top Employer with 53,000 BAT people across more than 180 markets
  • Brands sold in over 200 markets, made in 44 factories in 42 countries
  • Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations 
  • Diversity leader in the Financial Times and International Women’s Day Best Practice winner
  • Seal Award winner – one of 50 most sustainable companies



Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!

Job Segment: Supply Chain Manager, Supply Chain, Supply, Supply Planner, Manager, Operations, Management

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