Sr IDT Analyst - Marketing

Apply now »

Date: Feb 10, 2021

Location: Winston Salem, NC, US

Company: British American Tobacco

Reynolds American is evolving at pace - truly like no other organization.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!

WE ARE LOOKING FOR A Senior IDT Analyst – Marketing

SENIORITY LEVEL: Experienced Non-Management Level

FUNCTION: Information & Digital Technology

LOCATION: Winston-Salem, NC




This role is part of IDT Marketing - Digital Marketing

The Senior Information Analyst role is a highly visible, integral part of the IT team with tremendous career growth opportunities.  This position provides technology leadership in identifying, deploying, and maintaining IT services that contribute to RAI’s success.   

Reports to: Director IDT – Marketing

Reporting Level: No Direct Reports

Geographic Scope: DRBU





  • Assist project and support teams with delivery of prioritized assignments
  • Lead mid-sized projects
  • Direct and lead small teams of support partners and suppliers
  • Demonstrate discernment and understanding of business processes
  • Lead the system development life cycle of applications to support business functions
  • Maintain awareness of emerging technologies and identify methods to demonstrate technology in supporting business functions, showing expertise in some areas
  • Analyze and translate business/client need into functional specifications
  • Properly demonstrate stakeholder management




  • Do you have recent experience with Oracle RightNow?
  • How many vendors have you handled at one time?




  • Minimum of 2 years of IDT or related experience with validated project management expertise preferred
  • Desire to be a self-starter by taking the initiative to lead and influence others to accomplish goals
  • Comfortable with a team-based work; thrives in a flexible atmosphere and can easily adapt to changing priorities.
  • Eager to stay up to date with technology and enjoys continuous learning.
  • Proven leadership, initiative and work ethic
  • Strong strategic, analytical and creative thinking skills
  • Excellent interpersonal skills working with clients, vendors, and co-workers
  • Proficient in Microsoft Office
  • Bachelor’s degree in: Computer Science, Information Technology, Software Engineering or related field of study strongly preferred




  • Oracle RightNow or Salesforce Service Cloud Call Center Experience
  • Strong strategic, analytical, and creative thinking skills
  • Awareness of established and emerging technologies
  • Excellent interpersonal skills working with clients, vendors, and co-workers
  • Proficient in Microsoft Office
  • Excellent client facing and internal communication skills both verbal and written



Job Number: 33553

Reynolds American Incorporated is positively transforming the tobacco industry. We’re a family of companies that strives for success in everything we do. The future inspires us because our people are igniting the breakthroughs that are redefining the ways adult tobacco consumers enjoy tobacco in the 21st century.

When other companies talk about growth, they only talk about size. At Reynolds American, we focus on the growth of our people. We take pride in each other’s growth and well-being throughout our careers. We invest in your career and total well-being because we know our companies succeed when our people thrive.


Reynolds American Inc. is an indirect, wholly owned subsidiary of British American Tobacco p.l.c., and the U.S. parent company of R. J. Reynolds Tobacco Company; Santa Fe Natural Tobacco Company, Inc.; American Snuff Company, LLC; Modoral Brands, Inc.; R. J. Reynolds Vapor Company; Lorillard Licensing Company, LLC; Reynolds Brands, Inc.; and Vuse Stores LLC.  This position is with RAI Services Company (2200).

Here, you’ll have the opportunity to work on iconic brands and revolutionary products by collaborating with visionary, principled and passionate people every day.


Compensation/Targeted Bonus

  • Competitive Annual Salary
  • Targeted Annual Bonus
  • Relocation assistance available for those who qualify.

Benefit Summary

Our company offers very competitive benefit plans, including:

  • 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation. Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent
  • Comprehensive health- and welfare-benefits package
  • Eleven paid company holidays annually, plus a generous paid vacation plan based on length of service
  • Company-paid sick and personal days, funeral leave and jury duty leave; Also Parental leave/Reduced Work Schedule
  • Confidential personal financial counseling service
  • On-site health clinics and fitness centers
  • A matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice
  • Health-care advocacy service
  • Volunteer service opportunities
  • Federal credit union membership through Allegacy Federal Credit Union
  • Extensive training opportunities  

Reynolds American Inc. and its affiliated companies is an Equal Opportunity / Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Our organization offers a level of challenge, responsibility and creativity for motivated employees that stands apart from the crowd.

We are also committed to employing a diverse workforce and valuing different perspectives, experiences and talents to maximize the company's potential for successfully achieving its business objectives.


Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email at

California Privacy Notice

Nearest Major Market: Salem
Nearest Secondary Market: Winston

Job Segment: Engineer, Oracle, Database, ERP, Marketing, Engineering, Technology