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BAT is evolving at pace - truly like no other organisation.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey


What are the key objectives and expectations from this role?  

  • New Categories Operations covers 30+ markets 3 Commercial Regions and the US, a diverse range of cultures and volatile operating environments. 
  • New Categories Operations works directly with multiple Tier 1 suppliers who assemble and pack our products in line with our defined Quality, Cost and Delivery expectations. In addition we have a network of preferred Tier 2-3 suppliers who build components and sub-assemblies for our products.
  • The key objective of this role is the continuous delivery and performance management of an effective and flexible external Supplier base that supports the ongoing needs of NC Operations. Driving a Continuous Improvement mindset within the suppliers, their processes and cascading throughout the supplier tiers and BAT where appropriate.

What is the direct impact of this role on the team or organization?

Reports to

NC Operations Manager

Number of Direct Reports


Core Relationships

Internal Operations Team, Procurement, SNO, NPD, MI, R&D

External – Tier 1 – Tier 4 suppliers

Geographic Scope 


Travel Required

Once or twice a Month


  • Be the single-point-of-contact for all ‘BAU’ operations activities at the respective Supplier.
  • Lead the local Supplier-based NC Operations team to ensure targets for Quality, Cost and Delivery (QCD) are achieved.
  • Managing the BAU output and performance from the supply base by utilising DDS / WDS / MDS methodologies.
  • Working collaboratively with the SNO team, ensure that production changes are managed and write-offs minimised.
  • Ensure correct escalation of any significant impacts to QCD Product supply from the respective supplier.
  • Become a local and active customer partner who will respond and react to supplier issues and concerns immediately.
  • Lead cross-functional groups to assess the supply base process capability and identify opportunities to increase output without impacting quality, whilst at the same time reducing cost.
  • Leverage dashboards and data analysis to drive productivity improvements leveraging Lean tools to drive a zero waste mentality and deliver cost savings.
  • Support training and continuous improvement programmes in the supply base and ensuring synergy of understanding between suppliers and BAT.
  • Facilitate successful hand-overs of ‘new’ products into business-as-usual, following an agreed period of post launch ‘Hypercare’
  • Ensuring the consistent and correct application of Production management tools within APQP(Advanced Product Quality Planning), PPAP(Production Part Approval Process), Root Cause Analysis and FMEA(Failure Mode and Effects Analysis)
  • Ensure correct and current production capacity ‘offers’ are visible as well as constraints and short-term ‘surge’ capacity is available for NC Operations scenario planning when required.



Experience Required

  • Operations line management in FMCG Supply Chain. (2-5 years)
  • Quality management processes
  • Experience working within monthly & Weekly control cycles.
  • Experience of project management including New Product introduction.

Technical / Functional / Leadership Skills Required

  • Sound knowledge of Production management processes.
  • Understanding of Supply planning processes.
  • Working knowledge of Lean tools e.g. Lean 6 sigma, 5S and VSM.
  • Good interpersonal and communication skills, able to influence stakeholders across the commercial and operational business including suppliers

Education / Qualifications / Certifications Required

  • Desirably Masters / graduate calibre in Operations Management, Engineering or Science
  • Excellent level of report writing and technical / conversational English


  • Prior experience of operations / supply chain management in consumer goods and electronics industry
  • Experience of using IT supply chain planning, scheduling and ERP systems.


At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

  • Global Top Employer with 53,000 BAT people across more than 180 markets
  • Brands sold in over 200 markets, made in 44 factories in 42 countries
  • Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
  • Diversity leader in the Financial Times and International Women’s Day Best Practice winner
  • Seal Award winner – one of 50 most sustainable companies


Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!

BAT is evolving at pace
truly like no other organisation

You’ll paint the picture of
A Better Tomorrow with us

Apply today and you can help us become carbon neutral by 2030