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BAT is evolving at pace - truly like no other organisation.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!


This is an exciting time to join BAT Consumer Team, as this is going to be a brand new team supporting the DACH market, that shall undergo thorough induction and training. Joining us now will unlock great future opportunities within BAT group.

SENIORITY LEVEL: Experienced Professional

FUNCTION: DBS, Marketing, Consumer Care

SALARY RANGE: competitive salary + excellent benefits + market leading bonus

LOCATION: Warsaw, Poland

Your responsibilities:

  • Provide great customer service by handling variety of queries covering things such as: registrations, order handling, payment process, returns, complaints for BAT products using e-mail, fax or letter
  • Proactive approach to customers queries with end goal being to solve the problem 
  • Data collection, system input and maintenance as required  
  • Work with Activations team to manage clear communication for customers regarding brand and/or trade campaigns alongside maintaining effective working relationships with internal and external stakeholders.

Our requirements:

  • Proven track of record working in contact/service/engagement centred using German language
  • Proficiency (written and spoken) in German and English
  • Customer-oriented, open-minded, communicative, and assertive
  • Problem solving
  • Nice to have additional language: Turkish/Hungarian/Croatian/Serbian
  • Nice to have experience in CRM/Ecommerce


At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

  • Global Top Employer with 53,000 BAT people across more than 180 markets
  • Brands sold in over 200 markets, made in 44 factories in 42 countries
  • Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
  • Diversity leader in the Financial Times and International Women’s Day Best Practice winner
  • Seal Award winner – one of 50 most sustainable companies


Collaboration, diversity, and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!


BAT is evolving at pace
truly like no other organisation

You’ll paint the picture of
A Better Tomorrow with us

Apply today and you can help us become carbon neutral by 2030