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Reynolds American is evolving at a pace like no other organization.

To achieve the ambition we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be the change!


SENIORITY LEVEL: Experienced, non-management level

FUNCTION: Human Resources

LOCATION: Plaza Building, Winston-Salem, NC


This candidate will support the Retirement Team in financial well-being education and in day-to-day administration of pension and 401(k) plans. A core responsibility will be managing financial well-being communications through a third-party vendor and internal communication channels, keeping employees apprised of opportunities for education and engagement.  Knowledge and experience in 401(k) plans needed to support the team in day-to-day administration but also to educate employees on how to utilize the benefit. 

Reports to

Senior Director Retirement

Number of Direct Reports


Core Relationships

Internal Retirement and Payroll teams

External – Administration Vendors and Consultants

Geographic Scope 


Travel Required



  • Promote financial wellbeing opportunities for employees. This includes communications, presentations to new hires, education sessions for employees. Manage our Employee Education Plan (Tuition Reimbursement) and vendor administration of that program.

  • Administration of 401(k), defined benefit pension plans, and severance plans.

  • Perform data research in digital and paper files to support participant inquiries and audit requests.
  • Advise and facilitate corrections as needed for 401(k) with third-party record keeper and/or payroll.
  • Back-up to Benefits Analyst in activities such as 401(k) funding, and interface error resolutions.
  • Support certain cyclical activities such 401(k) reconciliations, non-qualified plan administrative processes, and non-discrimination testing that require excel skills such as lookups and advanced formulas
  • Assist is Severance plan administration, data reporting and analysis as needed
  • Be key point person for participant escalations, ensure issues resolved timely, work with company and vendor call centers to improve service levels, liaison with third-party pension administrator to investigate pension benefit inquiries, liaison with internal IT DBS team and external vendors on interface and data issues

  • Support team in ongoing process improvements and process documentation updates


  • Do you have experience with 401K plans?

  • Do you have experinece working with Fidelity? 


  • 2 - 3 years in corporate business environment.

  • 2 - 3 years in 401K plan administration; experience in defined benefits pension plans preferred but not required

  • Experience in administrative, analytical or project management role demonstrating organizational skills

  • Excellent verbal and written communication skills, with the ability to convey information in a clear and concise manner

  • Ability to work independently and as a team member

  • Adaptable to changing business needs

  • Demonstrated ability to complete and respond quickly in a fast-paced, high-volume environment.

  • Demonstrated ability to deliver high level, responsive customer service in a business environment

  • Problem solving and analytical skills

  • Adaptable to changing business needs

  • Ability to learn new technologies

  • Proficient in the use of office technologies (MS Word, Outlook, PowerPoint), with high-level of proficiency in Excel

  • A bachelor’s degree in human resources, business administration, or related field


  • Financial well-being experience 

  • Knowledge in pension plans


At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.

  • Global Top Employer with 53,000 British American Tobacco employees across more than 180 markets

  • Great Place to Work Certified

  • Brands sold in over 200 markets, made in 44 factories in 42 countries

  • Newly established Tech Hubs building world-class capabilities for innovation in four strategic locations

  • Diversity leader in the Financial Times and International Women’s Day Best Practice winner

  • Seal Award winner – one of 50 most sustainable companies


Have you been on a career break for 18 months or longer? Are you ready to return to your career? If your answers to these questions is yes, we would love to hear from you. Regardless of why you took a break, we value you for all the skills you can bring to the workforce. Reignite your career, work flexibly, be part of a dynamic team and upskill yourself with on-the-job training and development support.

Collaboration, diversity and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!


Benefit Information

The following is a general summary of the competitive compensation and benefit plans we offer:

  • 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.

    • Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent

    • Company contributes an additional three percent to 401(k) whether employee participates or not

  • Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)

  • Health Savings Account start-up contribution for employees who elect the high deductible health plan

  • Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year

  • Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents

  • Company paid life insurance of 1x annual base pay ($50,000 minimum)

  • Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)

  • Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance

  • Tuition reimbursement and student loan support

  • Dependent Scholarship Programs

  • Free confidential personal financial counselling service

  • On-site health centers and 24/7 fitness centers at certain company locations

  • A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice

  • Health-care concierge service

  • Volunteer service opportunities

  • Extensive training opportunities

  • Company vehicle for eligible employees

  • Mobile phone allowance for eligible employees

  • Paid Leave:

    • Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)

    • Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).

    • Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion)

    • Paid Parental Leave + temporary reduced work schedule opportunity

    • Funeral Leave

    • Short-Term Disability Leave

    • Long-Term Disability Leave

    • Jury Duty Leave

    • Military Leave

    • Released Time for Children’s Education

    • Community Outreach Leave

    • Other paid leave benefits, as required by state or local law

Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to employing a diverse workforce and valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!

Reynolds American Inc.and its affiliated companies is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by applicable law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email


BAT is evolving at pace
truly like no other organisation

You’ll paint the picture of
A Better Tomorrow with us

Apply today and you can help us become carbon neutral by 2030