BAT is evolving at pace - truly like no other organisation.
To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our values every day. Come be a part of this journey!
BAT Bangladesh is looking for an IDT Services Officer
SENIORITY LEVEL: Management Role
FUNCTION: IDT Service Management
SALARY RANGE: Competitive salary + excellent benefits + market leading bonus
LOCATION: Savar, Banglades
ROLE POSITIONING AND OBJECTIVES
Drive for stable, secure, and efficient IDT services through proactive management of local team & vendor(s) and active collaboration with global teams.
WHAT YOU WILL BE ACCOUNTABLE FOR
- Lead a team to manage IDT services in Savar factory that includes, end-user devices, LAN/WAN networks, servers, VC solutions and OT technologies.
- Coordinate with different remote global teams to drive solutions.
- Develop, monitor, and improve different IT services KPI.
- Understand IDT compliance and ensure its adherence
- Actively manage service performance across IDT services, driving service reviews and improvement activities across functions.
- Constantly identifying opportunities to extract operational cost efficiencies while driving towards a consumption driven service model.
- Embed a security first mindset to ensure that compliance KPIs across IDT services processes are maintained.
- Act as the service line owner and relationship manager for local vendors.
- Plan and lead lifecycle management, optimization roadmaps and risk analysis for IDT Services assets.
- Drive outcomes that are fit for market purpose across functional engagement channels.
- Exploit opportunities to drive digital acceleration through orchestration of centres of enablement and excellence.
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE
- Bachelor’s degree in technology, computer science, engineering or equivalent/
- Has 2 years of experience in IT
- Has excellent communication skills: oral, written, presentation, facilitation
- Able to work under pressure while being adept at conflict resolution, relationship management and can drive collaborative outcomes with stakeholders across geographical and functional teams.
- Has the ability to innovate, drive for creative solutions and can operate autonomously in an ambiguous and dynamic environment.
- Knowledge and management experience in digital technology (e.g. robotics, API, IOT and Big Data) will be an added advantage
BENEFICIAL
- Has practical knowledge of ITIL, Lean, Agile, and DevSecOps methodology.
- Delivering in ambiguous & dynamic situations as a part of a global multi-functional team by building partnerships & working diplomatically.
- Drives innovation & knowledge sharing.
WE ARE BAT
At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.
- Global Top Employer with 53,000 BAT people across more than 180 markets
- Brands sold in over 200 markets, made in 44 factories in 42 countries
- Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
- Diversity leader in the Financial Times and International Women’s Day Best Practice winner
- Seal Award winner – one of 50 most sustainable companies
BELONGING, ACHIEVING, TOGETHER
Collaboration, diversity, and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals.