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Business Analyst - Corporate

Kuala Lumpur, Malaysia

Contract Type Permanent
Career Level Experienced Professional
Functions Digital Business Solutions
Salary Range Competitive salary
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Why Digital Business Solutions? Overview

Why Digital Business Solutions?

Our team put consumers first delivering on our mission to build A Better Tomorrow™. Our integrated teams focus on commercial value, consumer experience, digital growth and business solutions. We revolutionise BAT for the connected consumer, accelerating the astonishing pace at which we’re already innovating through technology, digital solutions, business processes and services delivery.

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Why BAT?

At BAT, we’re committed to more than just jobs, we’re dedicated to purposeful careers - It's one of the many reasons we have been named as a Global Top Employer for the eighth consecutive year.

We believe that Leadership shouldn’t be confined to titles. It’s a mindset and through our leading Learning and Development programmes, you’ll continuously develop your skills and experience. With our unwavering support, you’ll work in cross functional teams connecting with industry leaders and expanding your professional network.

Join us at BAT, where purpose meets possibility, and your career story unfolds.

A Better Tomorrow

Building a Smokeless World is no small feat—it’s fueled by the collective efforts of talented individuals, each bringing their unique perspective. This is the most innovative chapter in BAT’s history, and you can help shape it.

Strategy and Purpose Brand and Innovation

Business Analyst - Corporate

BAT is evolving at pace - truly like no other organization.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!

ROLE SUMMARY

What are the key objectives and expectations from this role?  

To bridge the gap between business needs and technology solutions - analyzing systems and processes to drive efficiency and innovation.

Collaborate with stakeholders to define requirements, support project implementation, and ensure alignment with Global IDT and business goals.

What is the direct impact of this role on the team or organization?

You will play a key role in delivering technology solutions that align with strategic objectives and streamline operations.

ACCOUNTABILITIES

  • Partner with HR, Legal, and Finance teams to gather and analyze business requirements for IDT solutions.
  • Collaborate with global and regional IDT Corporate teams to design and deliver aligned technology solutions.
  • Translate corporate function needs into detailed functional and technical specifications.
  • Identify and recommend technology improvements that enhance efficiency, compliance, and data integrity in corporate processes.
  • Support the implementation and optimization of enterprise systems (e.g., HRIS, legal case management, ERP/finance platforms).
  • Facilitate process mapping and redesign workshops with corporate stakeholders to streamline workflows.
  • Lead and coordinate user acceptance testing (UAT) for HR, Legal, and Finance applications.
  • Ensure IT solutions align with regulatory requirements, internal policies, and audit standards.

EXPERIENCE, SKILLS, KNOWLEDGE

ESSENTIAL

Experience Required

  • 2 Years Experience working in IT teams, ideally within a corporate environment.
  • Demonstrated ability to gather, document, and analyze business requirements for complex, cross-functional projects.
  • Hands-on experience with business process mapping, system testing, and user acceptance testing (UAT).
  • Experience collaborating with global and regional IT teams on system implementations and enhancements.
  • Strong stakeholder management and communication skills, with the ability to influence and collaborate across business and IT.
  • Experience in change management, training, and supporting end-users through system transitions.

Technical / Functional / Leadership Skills Required

  • Basic to intermediate understanding of enterprise systems (e.g., HRIS, ERP, legal systems).
  • Proficiency in tools for documentation and analysis (e.g., Excel, Visio, PowerPoint).
  • Familiarity with data analysis, reporting, and SQL or query tools (preferred but not mandatory).
  • Understanding of system development lifecycle (SDLC) and Agile or Waterfall methodologies.
  • Strong skills in gathering, analyzing, and documenting business and system requirements.
  • Ability to map and evaluate business processes and identify improvement opportunities.
  • Ability to build relationships and work effectively with cross-functional and global teams.
  • Willingness to learn, take initiative, and adapt to evolving business needs.

Education / Qualifications / Certifications Required

  • Tertiary qualification or technical certification in IT, Business, or a related field.

BENEFICIAL

  • Familiarity with data analysis, reporting, and SQL or query tools (preferred but not mandatory).
  • A background in development or experience with no/low-code platforms (e.g., PowerApps, Salesforce, ServiceNow) is highly beneficial to support a solution-oriented mindset.
  • Exposure to global business environments or experience working with distributed teams across time zones.
  • Understanding of data privacy, compliance, or audit requirements in corporate functions (e.g., GDPR, SOX).
  • Experience with workflow or automation tools (e.g., Nintex, Power Automate, Appian).

WE ARE BAT

At BAT, we are committed to our Purpose of crafting A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

  • Global Top Employer with 53,000 BAT people across more than 180 markets
  • Brands sold in over 200 markets, made in 44 factories in 42 countries
  • Newly established Tech Hubs building outstanding capabilities for innovation in 4 strategic locations
  • Diversity leader in the Financial Times and International Women’s Day Best Practice winner
  • Seal Award winner – one of 50 most balanced companies

BELONGING, ACHIEVING, TOGETHER

Collaboration, diversity and partnership underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business.

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Values

At BAT, our values show us the way to bring our purpose to life. Serving as our compass, they navigate every aspect of our path towards A Better Tomorrow™ defining how we innovate, grow, and achieve success while setting high standards for individual achievement and collective progress. Rooted in integrity and collaboration, they empower us as pioneers of change in a world that never stands still ensuring we shape BAT's legacy with confidence and purpose.

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  • Truly inclusive
  • Do the right thing
  • Love for our consumer
  • Passion to win
  • Empowered through trust
  • Stronger together
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Take Control of Your Future with BAT

At BAT, we’re committed to more than just jobs, we’re dedicated to purposeful careers.

We believe that everyone has a place in our organisation. Whether you are seeking mentorship, diversifying your experience through international assignments or embracing innovative work methods, we’re here to propel your career aspirations and unleash your full potential.

We believe in you.
Join us at BAT, where purpose meets possibility, and your career story unfolds.

Employee Image

“As a dynamic organisation, BAT’s environment encourages us to challenge the status quo, continue to improve, grow and lead change. In DBS, we are now on an exciting journey to optimisation and automation, and I’m proud to be part of the transformation as we build A Better Tomorrow™”

Benefits

At our core, we understand your best work happens when you feel fully supported. Our meticulously
designed reward and benefits package are shaped to acknowledge your contributions and to magnify
your impact. As you grow, so do we.

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Social Wellbeing

Wellbeing is better when it’s shared. Benefits that foster a sense of community and connection among employees. The more time we make to give back and share what it means to live well with the communities around us, the closer we’ll be to them. We encourage positive social interactions inside and outside BAT, enhance collaboration, and create a supportive work environment where employees feel valued and connected.

Emotional Wellbeing

Balancing work and life to help you recharge and stay resilient. Benefits and initiatives that are designed to bolster our employees' mental health. At BAT we're fostering a culture of to help our employees to better manage life’s pressures and build resilience, no matter what life throws your way.

Physical Wellbeing

Good health is the cornerstone that allows everything else in our lives to align. Benefits that support our employees' physical health, expand coverage where needed it and promote healthy lifestyles, reducing stress and boosting overall energy and productivity.

Financial Wellbeing

Peace of mind is priceless, but it shouldn’t cost the earth. Benefits and initiatives designed to assist you in achieving financial stability and security, empowering you to make well informed financial decisions, alleviate financial stress, and enhance your short and long-term prospects.

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