BAT is evolving at pace - truly like no other organization.
To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!
ROLE SUMMARY
What are the key objectives and expectations from this role?
To bridge the gap between business needs and technology solutions - analyzing systems and processes to drive efficiency and innovation.
Collaborate with stakeholders to define requirements, support project implementation, and ensure alignment with Global IDT and business goals.
What is the direct impact of this role on the team or organization?
You will play a key role in delivering technology solutions that align with strategic objectives and streamline operations.
ACCOUNTABILITIES
- Partner with HR, Legal, and Finance teams to gather and analyze business requirements for IDT solutions.
- Collaborate with global and regional IDT Corporate teams to design and deliver aligned technology solutions.
- Translate corporate function needs into detailed functional and technical specifications.
- Identify and recommend technology improvements that enhance efficiency, compliance, and data integrity in corporate processes.
- Support the implementation and optimization of enterprise systems (e.g., HRIS, legal case management, ERP/finance platforms).
- Facilitate process mapping and redesign workshops with corporate stakeholders to streamline workflows.
- Lead and coordinate user acceptance testing (UAT) for HR, Legal, and Finance applications.
- Ensure IT solutions align with regulatory requirements, internal policies, and audit standards.
EXPERIENCE, SKILLS, KNOWLEDGE
ESSENTIAL
Experience Required
- 2 Years Experience working in IT teams, ideally within a corporate environment.
- Demonstrated ability to gather, document, and analyze business requirements for complex, cross-functional projects.
- Hands-on experience with business process mapping, system testing, and user acceptance testing (UAT).
- Experience collaborating with global and regional IT teams on system implementations and enhancements.
- Strong stakeholder management and communication skills, with the ability to influence and collaborate across business and IT.
- Experience in change management, training, and supporting end-users through system transitions.
Technical / Functional / Leadership Skills Required
- Basic to intermediate understanding of enterprise systems (e.g., HRIS, ERP, legal systems).
- Proficiency in tools for documentation and analysis (e.g., Excel, Visio, PowerPoint).
- Familiarity with data analysis, reporting, and SQL or query tools (preferred but not mandatory).
- Understanding of system development lifecycle (SDLC) and Agile or Waterfall methodologies.
- Strong skills in gathering, analyzing, and documenting business and system requirements.
- Ability to map and evaluate business processes and identify improvement opportunities.
- Ability to build relationships and work effectively with cross-functional and global teams.
- Willingness to learn, take initiative, and adapt to evolving business needs.
Education / Qualifications / Certifications Required
- Tertiary qualification or technical certification in IT, Business, or a related field.
BENEFICIAL
- Familiarity with data analysis, reporting, and SQL or query tools (preferred but not mandatory).
- A background in development or experience with no/low-code platforms (e.g., PowerApps, Salesforce, ServiceNow) is highly beneficial to support a solution-oriented mindset.
- Exposure to global business environments or experience working with distributed teams across time zones.
- Understanding of data privacy, compliance, or audit requirements in corporate functions (e.g., GDPR, SOX).
- Experience with workflow or automation tools (e.g., Nintex, Power Automate, Appian).
WE ARE BAT
At BAT, we are committed to our Purpose of crafting A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.
- Global Top Employer with 53,000 BAT people across more than 180 markets
- Brands sold in over 200 markets, made in 44 factories in 42 countries
- Newly established Tech Hubs building outstanding capabilities for innovation in 4 strategic locations
- Diversity leader in the Financial Times and International Women’s Day Best Practice winner
- Seal Award winner – one of 50 most balanced companies
BELONGING, ACHIEVING, TOGETHER
Collaboration, diversity and partnership underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business.
