Quality Assurance Manager

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

The Next Generation Products (NGP) organization is responsible for the end-to-end commercialization of non-combustible nicotine and tobacco products, including planning, product development, and supply. Within this, NGP Operations ensures successful production and market supply, while the delivery team supports operational readiness by maintaining quality, cost, and delivery (QCD), driving cost efficiency, increasing capacity, and resolving supplier quality issues.

Your key responsibilities will include:

• Day to Day liaison and supply base management for Quality Cost and Delivery.
• The delivery and management of an effective and flexible supply base that supports ongoing supply from NGP Operations Continuous Improvement within the suppliers, their processes and cascading throughout the supplier tiers and BAT where appropriate.
• Being a local and active customer partner who will respond and react to supplier issues and concerns immediately.
• In conjunction with the Manufacturing Performance Manager the assessment of supply base process capability and opportunities to increase output without impacting quality, whilst at the same time reducing cost.
• Audit of process documentation and data to ensure Critical-to-Quality (CTQ) measures are identified and controlled and processes are ‘fit-for-purpose’ and meaningful.
• Managing the BAU output and performance from the supply chain by analyzing and acting on data and statistical analysis. Driving programme actions such as Consumer Complaints and quality improvement Glidepaths. Manage and witness the APQP/PPAP process from a BAU perspective, only accepting a PSW when data driven success is evident.
• Where required travel to 2nd and 3rd tier suppliers where issues are unresolved or threatening supply and demand. Have a direct impact on Lean 6 Sigma and VSM activities, specifically helping to deliver GB projects on-site for Globally based team members.
• Identify and implement process and product KPIs to enable fast and accurate responses to CTQ changes.

What are we looking for?

• Experience in manufacturing/supply chain with strong supplier management in China/Asia. Skilled in quality tools (APQP, PPAP, FMEA) and training suppliers without impacting QCD.
• Fluent conversational and technical spoken word in English, Mandarin or relevant Chinese dialect
• Strong in project coordination, driving improvements, cost reduction, and resolving quality issues. Applies Lean Six Sigma/5S, ensures delivery targets, and maintains effective supplier relationships.
• Builds strong collaboration between global teams and China-based suppliers.Encourages teamwork, supplier development, and cross-functional coordination.
• Ensures capable processes, smooth NPI to BAU transition, and consistent QCD performance. Drives KPI tracking, continuous improvement, and supplier performance reviews..
• Experience managing cross-functional teams and third-party vendors in complex global environments.
• Analytical, proactive, and team-oriented with strong communication skills. Comfortable with frequent travel and influencing diverse teams. Promotes creative problem-solving beyond conventional methods. Focuses on continuous improvement and right-first-time execution.

What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.