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The Benefits Operations Manager aligns employee benefit programmes with the company's strategic goals, ensuring these programmes contribute to employee satisfaction and retention. This role administers all UK employee benefit programmes, including medical, dental, company car schemes, and other health and wellness benefits, ensuring smooth operations, compliance with regulations, and efficient processes. Additionally, the role includes managing the company car benefit schemes, ensuring policy adherence, and operationally managing suppliers and employees.
Key Objectives and Expectations:
- Oversee the company car benefit schemes, ensuring policy compliance and addressing employee queries.
- Administer and enhance current benefit and wellbeing offerings.
- Use data-driven insights to measure and report on the impact of benefit and wellbeing initiatives.
- Collaborate with key internal stakeholders, including Reward CoEs and UK HRBPs.
- Ensure benefits are easily understood by employees through proactive engagement and communication.
- Coordinate with third-party vendors.
ACCOUNTABILITIES
- Manage car benefit schemes in collaboration with fleet management companies:
- Resolve employee queries and manage car orders promptly.
- Review vehicles to ensure they meet operational needs and budget, committing to sustainability and environmental responsibility.
- Monitor licence checks, mileage, and maintain comprehensive records of maintenance, repairs, servicing, inspections, reporting, and invoice processing.
- Control expenditures to stay within budget.
- Oversee and manage the fleet of vehicles designated for the management board members.
- Prepare and present quarterly reports on fleet performance, costs, and compliance, identifying opportunities for cost savings and efficiency improvements.
Other accountabilities:
- Administer the annual benefits review, ensuring smooth administration of all programmes and wellbeing initiatives, including timely processing of enrolments, changes, and claims.
- Coordinate and manage the annual open enrolment process and benefit fairs, ensuring clear communication and support for employees.
- Keep all benefit plans, policies, and procedures up-to-date, and promptly communicate any changes to employees.
- Ensure all benefits programmes comply with UK regulations, such as HMRC rules and national insurance requirements.
- Perform regular audits to ensure accuracy of benefits data and payroll deductions, addressing discrepancies promptly.
- Develop a comprehensive benefits guide and online resources to help employees navigate their options.
- Analyse benefits utilisation data to identify trends and recommend improvements.
- Administer the company car fleet, ensuring compliance with policies and coordinating with vendors for maintenance.
- Oversee the employee wellbeing centres, coordinating vendors using the rooms.
- Maintain strong relationships with vendors, ensuring service level agreements are met.
- Collaborate with HRBPs and ERGs to develop targeted wellbeing initiatives.
- Conduct market research and employee surveys to keep the benefits portfolio competitive and relevant.
What are we looking for?
- Experience in managing corporate benefits and wellness initiatives within the UK, including experience in a managerial role.
- Experience in fleet management or a similar role.
- Demonstrated ability to foster an environment focused on employee wellbeing.
- Experience working within a matrix organisation.
- Proven success in benefit and wellness program management.
Technical / Functional / Leadership Skills Required
- Proficiency in fleet management software and tools.
- Strong understanding of vehicle maintenance and repair processes.
- Knowledge of transportation regulations and compliance requirements.
- Strong problem-solving skills to address operational challenges and benefits-related issues.
- Excellent time management and organisational skills to handle multiple tasks and priorities.
- Expertise in administering and overseeing employee benefit and wellbeing programs.
- Ensuring compliance with legal requirements and company policies.
- Advanced proficiency in benefits administration systems and software, particularly Success Factors and Darwin.
- Proficient in MS Office (Excel, PPT, Word).
- Ability to analyse benefits data, identify trends, and provide insights.
- Effective presentation skills for communicating complex information clearly.
- Ability to work in a fast-paced environment.
Education / Qualifications
- University Degree (or equivalent) in Human Resources, Business Administration, or a related field.
- CIPD qualified
What we offer you?
- We offer a market leading annual performance bonus (subject to eligibility)
- Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
- Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
- You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
- We prioritise continuous improvement within a transformative environment, preparing for ongoing changes
WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.
At BAT, we champion collaboration, inclusion, and partnership as the bedrock of our values. We wish to foster an environment where every individual can thrive, irrespective of factors such as gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, as well as diverse perspectives and thinking styles. We recognise that our strength lies in embracing talent from all walks of life, empowering us to develop our culture of inclusivity and better achieve our business objectives.
We view career breaks not as obstacles but as opportunities and encourage everyone, without hesitation, to apply. Through our Global Returners program, we provide support to professionals seeking to re-enter the workforce after an extended absence, be it for family care, parental leave, national service, sabbatical, or starting their own venture.
Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experiencehere.
We take pride in being a Disability Confident Employer. If you need any reasonable adjustments or accommodations to be made during the recruitment process to support you performing at your best, please inform the recruitment partner who will be in touch should your profile be selected for the role you applied for. We are wholeheartedly committed to optimising your prospects of success by making suitable arrangements so that you may showcase your full potential.
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