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Specjalista ds obsługi klienta z językiem Niemieckim

Warsaw, Poland

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Contract Type Permanent
Career Level Non-management
Function Marketing
Salary Range Competitive salary
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Why Marketing? Overview

Why Marketing?

We are impactful storytellers who push boundaries and find innovative ways to connect and interact with our customers. We sell our brands in more than 150 markets worldwide, many of which are strictly regulated. At the same time, the rise of Smokeless Products means we're operating in a rapidly shifting landscape and its these factors that present the type of challenges we thrive on. We use emerging technologies and complex data to drive innovation. From brand and strategy through e-commerce to trade marketing.

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Why BAT?

At BAT, we’re committed to more than just jobs, we’re dedicated to purposeful careers - It's one of the many reasons we have been named as a Global Top Employer for the eighth consecutive year.

We believe that Leadership shouldn’t be confined to titles. It’s a mindset and through our leading Learning and Development programmes, you’ll continuously develop your skills and experience. With our unwavering support, you’ll work in cross functional teams connecting with industry leaders and expanding your professional network.

Join us at BAT, where purpose meets possibility, and your career story unfolds.

A Better Tomorrow

Building a Smokeless World is no small feat—it’s fueled by the collective efforts of talented individuals, each bringing their unique perspective. This is the most innovative chapter in BAT’s history, and you can help shape it.

Strategy and Purpose Brand and Innovation

Specjalista ds obsługi klienta z językiem Niemieckim

BAT is evolving at pace - truly like no other organisation.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come bring your difference! 

BAT Polska poszukuje Specjalisty ds. Obsługi Klienta z językiem Niemieckim 

Do Twoich obowiązków należeć będzie: 

  • Obsługa klientów Customer Service Center (telefonicznie, mailowo oraz przez chat).
  • Terminowe udzielanie profesjonalnych odpowiedzi na zapytania klientów, tak aby utrzymać wysoki poziom satysfakcji klienta.
  • Tworzenie instrukcji i dokumentów szkoleniowych.
  • Obsługa spraw (ticketów): tworzenie, aktualizacja, komunikacja, eskalacja, monitorowanie).
  • Współpraca z partnerami wewnętrznymi.

Nasze wymagania:

  • Znajomość języka niemieckiego na poziomie C1.
  • Znajomość języka angielskiego na poziomie minimum A2.
  • Otwartość na zdobywanie nowej wiedzy i umiejętności.
  • Umiejętność obsługi komputera.
  • Umiejętność efektywnej pracy w dynamicznym środowisku.
  • Gotowość do pracy w systemie zmianowym, obejmującym 8-godzinne zmiany w godzinach od 9:00 do 18:00 i pracę w soboty (max 2 razy w miesiącu).

To oferujemy:

  • Praca hybrydowa- nasze biuro znajduje się bezpośrednio przy stacji metra: Wilanowska
  • Nagradzamy rekomendacje pracowników, którzy przyciągną do nas nowe talenty – program poleceń pracowniczych
  • Opieka medyczna ( Luxmed), karta sportowa (Multisport) i dofinansowanie do wczasów
  • Przyjazny, acz intensywny onboarding podczas którego nauczymy Cię wszystkiego, co musisz umieć
  • Szkolenia z umiejętności miękkich i twardych oraz jasna ścieżka rozwoju w zespole
  • Brak Dress Code'u: doceniamy Twoją indywidualność i pozostawiamy Ci swobodę w wyborze ubioru. W naszym biurze panuje otwarta atmosfera, z regularnymi inicjatywami integracyjnymi, które pozwalają nam tworzyć przyjazne środowisko pracy

WE ARE BAT

At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

  • Global Top Employer with 53,000 BAT people across more than 180 markets
  • Brands sold in over 200 markets, made in 44 factories in 42 countries
  • Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
  • Diversity leader in the Financial Times and International Women’s Day Best Practice winner
  • Seal Award winner – one of 50 most sustainable companies

BELONGING, ACHIEVING, TOGETHER

Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!

Apply Now

Our Values

At BAT, our values show us the way to bring our purpose to life. Serving as our compass, they navigate every aspect of our path towards A Better Tomorrow™ defining how we innovate, grow, and achieve success while setting high standards for individual achievement and collective progress. Rooted in integrity and collaboration, they empower us as pioneers of change in a world that never stands still ensuring we shape BAT's legacy with confidence and purpose.

We are bat pie chart
  • Truly inclusive
  • Do the right thing
  • Love for our consumer
  • Passion to win
  • Empowered through trust
  • Stronger together
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Take Control of Your Future with BAT

At BAT, we’re committed to more than just jobs, we’re dedicated to purposeful careers.

We believe that everyone has a place in our organisation. Whether you are seeking mentorship, diversifying your experience through international assignments or embracing innovative work methods, we’re here to propel your career aspirations and unleash your full potential.

We believe in you.
Join us at BAT, where purpose meets possibility, and your career story unfolds.

Employee Image

“A fast pace and an international environment are what I love about working here. You get the chance to rotate within functions - and I've brought my passion for sustainability to the Brand Building and Management department”

Stephanie Toor
Activation Manager, Denmark

Benefits

At our core, we understand your best work happens when you feel fully supported. Our meticulously
designed reward and benefits package are shaped to acknowledge your contributions and to magnify
your impact. As you grow, so do we.

Social Wellbeing

Wellbeing is better when it’s shared. Benefits that foster a sense of community and connection among employees. The more time we make to give back and share what it means to live well with the communities around us, the closer we’ll be to them. We encourage positive social interactions inside and outside BAT, enhance collaboration, and create a supportive work environment where employees feel valued and connected.

Emotional Wellbeing

Balancing work and life to help you recharge and stay resilient. Benefits and initiatives that are designed to bolster our employees' mental health. At BAT we're fostering a culture of to help our employees to better manage life’s pressures and build resilience, no matter what life throws your way.

Physical Wellbeing

Good health is the cornerstone that allows everything else in our lives to align. Benefits that support our employees' physical health, expand coverage where needed it and promote healthy lifestyles, reducing stress and boosting overall energy and productivity.

Financial Wellbeing

Peace of mind is priceless, but it shouldn’t cost the earth. Benefits and initiatives designed to assist you in achieving financial stability and security, empowering you to make well informed financial decisions, alleviate financial stress, and enhance your short and long-term prospects.

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