Quality Supervisor

Reynolds American is evolving into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey. Tomorrow can’t wait, let’s shape it together!

Leads day‑to‑day quality operations to ensure all products manufactured at the facility meet consumer, regulatory, and internal quality standards. Responsible for oversight of in‑process and finished‑product verification, management of Quality Technicians, regulatory compliance support, and driving continuous improvement. 

Partners closely with Operations, R&D, Supply Chain, Engineering, and Production Planning to reduce variation, strengthen process capability, and ensure consistent execution of the facility’s quality systems.

Your key responsibilities will include:

• Oversee product sampling, testing, inspection, product release, and quarantine/rework processes.
• Maintain accurate and timely quality documentation, including non conformances, consumer complaint investigations, reports, and electronic quality records.
• Monitor in process and finished product quality to ensure adherence to GMP, established quality procedures, and electronic quality system standards.
• Conduct CDC/HPHC sampling and serve as backup for PQTs.
• Support FDA inspections, required regulatory training, and data needs for PMTA, MRTPA, and SE submissions.
• Provide leadership, coaching, and development for the Quality Technician team.
• Conduct regular 1:1s, performance reviews, skills assessments, and training sessions.
• Promote engagement, accountability, and recognition across the team.
• Ensure team follows timekeeping procedures and working hours policy
• Conduct daily review and verification of employee timecards for correct data, track planned
• and unplanned absences. Ensure escalation process and corrective actions are applied when required.
• Ensure team competency in sampling, testing, documentation, and problem-solving.
• Set clear expectations regarding quality standards, documentation accuracy, and compliance.

What are we looking for?

• High school diploma/ equivalent and 5+ years related experience or Associate degree and 2+ years  related experience, OR 
• Background in quality assurance, quality control, or technical manufacturing.
• Hands‑on experience with manufacturing information systems, reporting tools, and electronic quality systems (e.g., Pilgrim preferred).
• Experience in sampling, testing, inspection, and non‑conformance processes.
• Knowledge of manufacturing operations and GMP requirements (tobacco, food, or regulated manufacturing preferred).
• Knowledge of quality principles including sampling, testing, calibration, metrology, qualification, validation, and documentation practices.
• Ability to lead and coach others
• Decision‑making skills with the ability to work independently or in groups and apply sound, risk‑based judgment.
• Excellent communication skills—written, verbal, and interpersonal.
• Proficiency with Microsoft Office and quality system software
• Ability to interpret data and technical information.  
• Advanced problem‑solving skills using tools such as RCA, 5 Whys, Fishbone, PDCA, and CAPA.

WE ARE REYNOLDS AMERICAN—A member of the BRITISH AMERICAN TOBACCO GROUP

At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.

BELONGING, ACHIEVING, TOGETHER

Collaboration and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues is what makes us stronger and best prepared to meet our business goals.

BENEFITS OVERVIEW

Benefit Information

The following is a general summary of the competitive compensation and benefit plans we offer:

• 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.
  • Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent
  • Company contributes an additional three percent to 401(k) whether employee participates or not
• Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)
• Health Savings Account start-up contribution for employees who elect the high deductible health plan
• Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year
• Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents
• Company paid life insurance of 1x annual base pay ($50,000 minimum)
• Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)
• Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance
• Tuition reimbursement and student loan support
• Dependent Scholarship Programs
• Free confidential personal financial counselling service
• On-site health centers and 24/7 fitness centers at certain company locations
• A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice
• Health-care concierge service
• Volunteer service opportunities
• Extensive training opportunities
• Company vehicle for eligible employees
• Mobile phone allowance for eligible employees
• Paid Leave:
  • Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)
  • Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).
  • Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion)
  • Paid Parental Leave + temporary reduced work schedule opportunity
  • Funeral Leave
  • Short-Term Disability Leave
  • Long-Term Disability Leave
  • Jury Duty Leave
  • Military Leave
  • Released Time for Children’s Education
  • Community Outreach Leave
  • Other paid leave benefits, as required by state or local law

• Your journey with us is not limited by boundaries; it is propelled by your aspirations. Join us at Reynolds American and become a part of an environment that thrives on internal advancement, where your career progression is not just a statement – it is a reality, we are eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You will have access to online learning platforms and personalized growth programs to nurture your leadership skills.
• We prioritize continuous improvement within a transformative environment, preparing for ongoing changes.

Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!

Reynolds American Inc. and its affiliated companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email atwppgeneral@RJRT.com

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