Operations Skills Development Manager

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

Your key responsibilities will include:

• Conduct Skills Needs Assessments (SNA) to identify capability gaps and maintain role-based Skill Matrices, qualification records, and competency development plans.
• Develop, coordinate, and monitor the Factory Integrated Training Calendar, ensuring alignment with business priorities and continuous improvement objectives.
• Facilitate classroom, shopfloor, and digital learning programs to build technical, operational, compliance, leadership, and IWS capabilities.
• Manage onboarding, induction, qualification, and capability-building programs to ensure employees achieve required competency standards.
• Partner with Pillar Leads, Subject Matter Expert, Line Managers, and HR to develop effective learning solutions and support workforce capability development.
• Measure training effectiveness through assessments, audits, and performance indicators, implementing improvement actions where required.
• Support the deployment and governance of the IWS Education & Training Pillar, promoting a strong Learn-Do-Teach culture across the factory.
• Maintain training systems, qualification trackers, and learning databases while monitoring scorecards, health checks, and compliance requirements.
• Prepare capability and training performance reports, support trainer qualification programs, and ensure audit readiness through accurate documentation.
• Drive initiatives that reduce capability-related losses, improve operational performance, and strengthen workforce effectiveness in line with BAT's Operational Excellence and IWS standards.

What are we looking for?

• Bachelor’s degree in Engineering or a related discipline.
• 2-5 years of experience in Learning & Development, Manufacturing Operations, Capability Development, Training Management, Operational Excellence, TPM, or IWS environments. Strong communication, stakeholder management, and influencing skills.
• Experience in developing and managing training programs, competency frameworks, skill matrices, and qualification systems.
• Ability to design and deliver engaging learning solutions across classroom, shopfloor, and digital learning environments.
• Strong analytical skills with the ability to assess capability gaps, track learning effectiveness, and translate data into actionable improvement plans.
• Proficiency in Microsoft Excel, PowerPoint, SharePoint, Learning Management Systems (LMS), and digital learning tools.
• Excellent communication, facilitation, coaching, and stakeholder management skills, with the ability to influence and engage employees at all levels.

What we offer you?

WHY JOIN BAT? 

• We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions. 
• Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals. 
• We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture). 
• Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here. 
• If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.