BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!
BAT UKIS LOOKING FOR A DIGITAL PLATFORM LEAD
JOB TYPE: Permanent
FUNCTION:Operations
SALARY RANGE:Competitive salary package + excellent benefits + market leading bonus
LOCATION:London, United Kingdom
ROLE SUMMARY
What are the key objectives and expectations from this role?
Support the design, implementation, and continuous improvement of digital procurement processes and platforms.
The Digital Platform Lead is responsible for improving the adoption, performance, and value realisation of digital procurement platforms. This role acts as the product owner for assigned platforms, ensuring they are optimally embedded in business processes and deliver measurable benefits. The Digital Platform Lead works closely with Digital Product Managers and the Head of Procurement Excellence to drive user engagement, training, and continuous improvement, with a strong focus on functional adoption and platform performance.
This role goes beyond technical platform management—it is about empowering procurement teams to work smarter, faster, and more collaboratively by embedding digital tools at the heart of procurement operations.
ROLE DUTIES AND ACCOUNTABILITIES
- Serve as product owner for assigned digital procurement platforms, leading all aspects of their lifecycle from deployment to continuous improvement.
- Supervise platform performance, user engagement, and drive continuous improvement initiatives.
- Lead and coordinate adoption and training programmes to improve user onboarding and effective platform use.
- Develop and implement strategies for platform feature expansion and value realisation (“sweat the asset”).
- Collaborate with Digital Product Managers, IT, and business partners to capture requirements and ensure platforms meet functional needs.
- Analyse adoption metrics and user feedback to find opportunities for increased efficiency and value.
- Champion standards in digital platform use, encouraging a culture of innovation and continuous improvement.
- Support organisational change and communication efforts to ensure successful platform adoption across the organisation.
What is the direct impact of this role on the team or organization?
Reports to | Head of Procurement Excellence |
Number of Direct Reports | N/A |
Core Relationships | Internal –Procurement teams, IT and DBS teams, Accenture/GBS, Finance, Treasury, Legal External – Technology Providers, Industry associations. |
Geographic Scope | Global |
Travel Required | N/A |
EXPERIENCE, SKILLS, KNOWLEDGE
ESSENTIAL
Experience Required
- Understanding of digital procurement processes, platforms and their functional use.
- Experience with process and platform performance monitoring and continuous improvement.
- Ability to design and deliver effective training and adoption programmes.
- Track record in driving user engagement, training, and organisational change for digital solutions.
- Strong analytical skills with the ability to interpret adoption and performance data.
- Excellent communication and partner leadership skills.
Education / Qualifications / Certifications Required
- Bachelor's degree or equivalent experience in business, Engineering, Computer Science, or related field.
- Relevant certifications in product management, procurement, or digital transformation (e.g., Agile, Lean Six Sigma, CIPS, etc.).
BENEFICIAL
- Experience with procurement technology solutions (e.g., Coupa, SAP Ariba).
- Experience with generative AI, process mining, or conversational AI in a procurement context.
- Exposure to global procurement operations and large-scale technology rollouts.
- Advanced degree or equivalent experience (e.g., MBA, MSc) or specialized training in digital product management.
BELONGING, ACHIEVING, TOGETHER
Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
What we offer you?
- We offer a market leading annual performance bonus (subject to eligibility)
- Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives.
- Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
- You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills.
- We prioritise continuous improvement within a transformative environment, preparing for ongoing changes.
WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.
At BAT, we champion collaboration, inclusion, and partnership as the bedrock of our values. We wish to foster an environment where every individual can thrive, irrespective of factors such as gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, as well as diverse perspectives and thinking styles. We recognise that our strength lies in embracing talent from all walks of life, empowering us to develop our culture of inclusivity and better achieve our business objectives.
We view career breaks not as obstacles but as opportunities and encourage everyone, without hesitation, to apply. Through our Global Returners program, we provide support to professionals seeking to re-enter the workforce after an extended absence, be it for family care, parental leave, national service, sabbatical, or starting their own venture.
Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.
We take pride in being a Disability Confident Employer. If you need any reasonable adjustments or accommodations to be made during the recruitment process to support you performing at your best, please inform the recruitment partner who will be in touch should your profile be selected for the role you applied for. We are wholeheartedly committed to optimising your prospects of success by making suitable arrangements so that you may showcase your full potential.
