BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!
British American Tobacco Bangladesh has an exciting opportunity for an Analyst - IDT Services (Application) in IDT
Your key responsibilities will include:
- Maintain the enterprise architecture to ensure ready data availability of the software landscape.
- Understand vulnerability risks of each platform and drive mitigation plans along with business.
- Ensures continuous compliance and security review, driving remediation actions arising across the IDT services portfolio
- Understand the SLA for each partner, ensure regular meetings and SLA enforcement.
- Plan, track and report on budget aligned with current planning and reporting structure.
- Co-ordinate with all the IDT functions to collect the budget requirements.
- Take proactive discussion with users to understand their pain point and accordingly plan for improvement.
What are we looking for?
- Bachelor’s degree in technology, computer science, engineering or equivalent
- Minimum 3-4 years’ work experience mainly in Technology Services with technical understanding of business application support
- Practical knowledge of ITILV4, Lean and Agile methodology
- Relationship management and conflict resolution skills
- The ability to bring together and work with a team of people with varied backgrounds - business analysts, technical experts, process owners - to articulate and remedy service level issues
- Innovative thinking with service quality, and its improvement, within limits of costs and business direction
- Knowledge and management experience in digital technology (e.g. robotics, API, IOT, big data,) will be an added advantage
What we offer you?
- Exposure to global standards and MNC practices, which enhances the candidate's professional profile
- Opportunity to influence enterprise architecture and shape the software landscape, ensuring optimal data availability and system security
- Engage with diverse stakeholders across IDT functions, business users, and technical teams, enhancing your collaboration and leadership skills
- Hands-on involvement in managing cybersecurity risks and driving compliance, preparing you for advanced roles in IT governance
- Develop and apply your knowledge of ITIL, Lean, and Agile methodologies in real-world scenarios, strengthening your operational and process improvement capabilities
- Drive SLA enforcement and service quality improvements, directly contributing to enhanced user satisfaction and service delivery
- Gain valuable experience in budget planning, tracking, and reporting, building financial acumen alongside technical proficiency
- Exposure to digital technologies like robotics, APIs, IoT, and big data, fostering innovation and future-proofing your career
WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.
Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.
We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).
Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.
If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.
