Job Details

Reynolds American is evolving at a pace like no other organization.

To achieve the ambition we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be the change!

SENIORITY LEVEL: Mid Senior Level

FUNCTION: IT

LOCATION: Winston Salem, NC

ROLE POSITIONING AND OBJECTIVES

Reports to: Sr Director DBS Customer Experience

Number of Direct Reports: 0

Core Relationships:                Internal – Marketing, DBS, Finance, Supply Chain

External – Vendors, Customers, etc

Geographic Scope: DRBU

Travel Required: up to 10%

WHAT YOU WILL BE ACCOUNTABLE FOR

• This role will be accountable to build a team to support and provide oversight for all EDI noted activities below. This role will provide the management and oversight of the team and the deliverables the team will be accountable for. Until that team is established this role will be accountable for the oversight of all the noted EDI processes working independently with little oversight and drive the support  for the existing version of all Electronic Data Interchange (EDI) Maps and all customizations led with IBM Sterling and the map implementations with the partners as new partners are set-up.
  • For customer transactions: need to be familiar with Implementation Guides and Mapping Specifications and be able to review and update them for EDI Transactions: 852 version 5010, 850 version 4010, 4030, and 5010, 855 version 5010, 810 version 4010, 4030, and 5010, 875 version 4010 and 5010, 880 version 5010, 601 version 4050.
  • For vendor transactions: 810 & 850 version 4010
  • For 3PL transactions: 846, 943, 944, 945, & 940 version 4010 as well as other EDI transactions
• Lead the setup and ongoing management of EDI partnerships, transactions, communication protocols, and EDI solutions and handle certificate updates on IBM Sterling side for wholesale customers, vendors and 3PL Supply Chain; and, on Axway.
• Oversee IBM Sterling support tickets for changes, production incidents and new Trading Partners onboarding and oversee and lead new partner onboarding on EDI for both customer and vendors through IBM Sterling setup and SAP ECC setup providing high level technical expertise to ensure success
• Accountable for EDI related incidents within SAP and design solutions in response and act as technical Subject Matter Authority by providing training to all new Reynolds business users by assisting in granting access, navigating the platform, and recognizing issues driving accountability and efficiencies to support their partners effectively
• Lead training and improving the skills of internal teams to ensure a common understanding of EDI operations to ensure that they understand how to use IBM Inflight and support the external partners they work with daily Assist in management of VMI (Vendor Manged Inventory) related support and solutioning for business demands.
• Assist in management of Celonis related support and solutioning for business demands.
• Assist in management of SAP Sales and Distribution support and solution for business demands.
• Work independently and lead results working with our 3^rd party technical support team in all platforms used by our business partners and help drive efficiencies in both DBS and business areas.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

• Minimum of 5 years of experience in system integration and EDI.
• Proven background with EDI Standards ANSI X12 (American National Standards Institute X12).
• Experience with AS2 and VAN connections.
• Demonstrated ability to act as technical expert for EDI and relevant integrations.
• Ability to provide daily monitoring and troubleshooting of EDI transactions Need to understand how to supervise EDI transactions for failures and understand how to reprocess transactions, if required. Familiarity with IBM Sterling B2B Integration SaaS Hub Tool - InFlight is highly recommended.
• Familiarity with SAP PI, Axway, SFTP, SAP APIM to be able to understand all the connections in and out of IBM Sterling and our external EDI partners for OTC, P2P, and Logistics, is preferred.
• Demonstrated ability to collaborate with business users and other teams for testing and sign offs on implementations
• Excellent analytical and problem-solving skills, with the ability to resolve sophisticated technical issues and meticulous and organized, capable of balancing multiple projects and deadlines simultaneously.

BENEFICIAL

• Experience working with technical teams in a fast-paced dynamic.
• Good communication and social skills for effective collaboration.
• Strong problem-solving skills and the ability to navigate technical challenges.
• Proactive demeanor, committed to meeting project deadlines.
• A minimum of 4 years of confirmed experience in EDI integration or a Bachelor’s degree.

WE ARE REYNOLDS AMERICAN—A member of the BRITISH AMERICAN TOBACCO GROUP

At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at REYNOLDS AMERICAN.

• Global Top Employer with 53,000 British American Tobacco employees across more than 180 markets
• Great Place to Work Certified
• Brands sold in over 200 markets, made in 44 factories in 42 countries
• Newly established Tech Hubs building world-class capabilities for innovation in four strategic locations
• Diversity leader in the Financial Times and International Women’s Day Best Practice winner
• Seal Award winner – one of 50 most sustainable companies

BELONGING, ACHIEVING, TOGETHER

Have you been on a career break for 18 months or longer? Are you ready to return to your career? If your answers to these questions is yes, we would love to hear from you. Regardless of why you took a break, we value you for all the skills you can bring to the workforce. Reignite your career, work flexibly, be part of a dynamic team and upskill yourself with on-the-job training and development support.

Collaboration, diversity and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!

SALARY AND BENEFITS OVERVIEW

Benefit Information

The following is a general summary of the competitive compensation and benefit plans we offer:

• 401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.
  • Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent
  • Company contributes an additional three percent to 401(k) whether employee participates or not
• Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)
• Health Savings Account start-up contribution for employees who elect the high deductible health plan
• Flexible spending accounts for both Health Care and Dependent Care allowing employee to use pre-tax dollars to pay for qualified expenses during the calendar year
• Employee assistance program offering 8 free counselling sessions, per issue, each calendar year for employees and their dependents
• Company paid life insurance of 1x annual base pay ($50,000 minimum)
• Company paid accidental death or dismemberment insurance of 2x annual base pay ($50,000 minimum)
• Voluntary insurances offered at group rates: employee and dependent life insurance, AD&D insurance, critical illness, accident coverage, disability buy-up, and auto & home insurance
• Tuition reimbursement and student loan support
• Dependent Scholarship Programs
• Free confidential personal financial counselling service
• On-site health centers and 24/7 fitness centers at certain company locations
• A charitable giving matching grants program that enables employees to direct and double their donations to qualifying charitable organizations of their choice
• Health-care concierge service
• Volunteer service opportunities
• Extensive training opportunities
• Company vehicle for eligible employees
• Mobile phone allowance for eligible employees
• Paid Leave:
  • Sick and Personal Time (exempt employees may be excused with pay for brief absences; non-exempt employees receive up to 6 days)
  • Vacation (levels Below Senior Director receive 15 days (pro-rated during first year of service); Senior Director and Officers receive 25 days (pro-rated during first year of service)).
  • Holidays (Nine company recognized and two annual personal holidays to be used at the employee’s discretion)
  • Paid Parental Leave + temporary reduced work schedule opportunity
  • Funeral Leave
  • Short-Term Disability Leave
  • Long-Term Disability Leave
  • Jury Duty Leave
  • Military Leave
  • Released Time for Children’s Education
  • Community Outreach Leave
  • Other paid leave benefits, as required by state or local law

Our organization offers a level of challenge, responsibility, and creativity for motivated employees who want to grow their careers. We are also committed to employing a diverse workforce and valuing different perspectives, experiences, and talents to improve the company's potential for optimally achieving its business objectives!

Reynolds American Inc.and its affiliated companies is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other characteristic protected by applicable law. Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly via email atTalentAcquisition@RJRT.com.