BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!
BAT has an exciting opportunity for an Account Manager in Dubai
GTR Account Manager is required to plan, negotiate, and implement key initiatives that drive volume, market share growth and profitability in a defined portfolio of accounts in line with the GTR marketing strategy and guidelines, with the ambition of supporting BAT’s transforming “A Better Tomorrow” agenda.
Your key responsibilities will include:
Operational/Professional/Business
- Manage responsible key accounts end to end operation and deliver volume, market share, and profit as per expectations.
- Building and developing customer relationships. Establish relationships with key staffs and board level of customers.
- Lead account strategy & work with account executive & activation team to develop specific account business plans.
- Commercial agreement negotiations for responsible key accounts and ensure BAT investments are used in a balanced manner based on TCI principles to ensuring BAT’s fair share of net available.
- Improve legitimate volume and value potential of BAT brands in travel retail channels (border shops, diplomatic outlets, ferries, airlines).
- Explore all responsible growth opportunities in coverage markets with key focus on Global Drive Brands and Next Generation Products.
- Confer with customers and airport authorities to keep abreast of airport developments; evaluate potential opportunities and act to exploit these.
- Identify and drive efficiency improvement of account business model.
- Conduct consistent key accounts business reviews.
- Drive analysis of responsible markets and accounts.
Management, Leadership & Relationships
- Provide development and mentor to direct reports, ensure progression within the organisation.
- Closely work with activation team in development of activation strategy and implementation to ensure delivery.
- Drive understanding, two-way communication, and buy-in of travel retail account strategies with relevant internal business partners.
- Collaborate closely with GTR cross functional team members to optimize business performance.
- Ensure GTR governance and policies obligations are met.
What are we looking for?
- 5+ years of strong account management experience in a managerial position within a multinational company (preferably in FMCG)
- Global travel retail and Qatar duty free experience is advantageous
- Strong people soft skills and ability to influence partners
- Ability to work independently with an emphasis on delivering outcomes
- Proven Business and Financial Acumen.
- Capability & experience for Route to Market planning and review.
- Marketing knowledge – formal qualification desirable with comprehensive understanding of all elements of the marketing mix
- Proven analytical, interpersonal, communication (oral and written), negotiation and planning skills
- Working knowledge of all inter-related company functions including Supply Chain, Marketing Finance, IT, Customer Service, Legal, HR and the management of agencies.
- Ability to analyse problem and recommend solutions and drive action plans within organisational policy
- Written and spoken proficiency in English. Other language skills (e.g. Arabic can be a plus.)
- Comfortable with frequent regional travel to manage customer relationships and support business needs.
- Wholistic of understanding of nicotine sector regulation, tax & excise, and custom related regulation and its relationship with responsible markets.
What we offer you?
- We offer a market leading annual performance bonus (subject to eligibility)
- Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
- Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
- You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
- We prioritise continuous improvement within a transformative environment, preparing for ongoing changes
WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.
Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.
We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).
Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.
If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.
