Employee Services Specialist

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

The role entails managing Tier 1 and Tier 2 employee service requests forwarded by the CoE or Business HR, and addressing complex employee queries pertaining to employee administration. This involves leveraging expertise in employee services to ensure all administrative processes align with BAT’s business strategy and resource requirements.

Reports to: Employee Service Team Lead

Reporting Level: Individual Contributor

Geographic Scope: Direct Reporting Business Units

Your key responsibilities will include:

• Employee Services resource is accountable for ensuring that relevant processes are delivered effectively and always provides excellent Customer services, ensure all key results are achieved for Employee Services scope
• Is expected to carry out Employee Services requests sent by the business as well as answers employee queries
• Provides Employee Services related expertise, ensuring that all administration processes are conducted and aligned to BAT’s business strategy and resourcing needs
• Works closely with HRBPs and CoEs to deliver HR strategy, processes, and ad hoc project support assigned by Line Manager and Operation Lead
• Uses HR procedures and guidance available to them to administer the processing of data changes, entry, and workflow within technology solutions
• Monitors own performance against service standards to ensure that support and services are provided in line with established SLAs & measurables
• Maintains data configuration ensuring employee data sync between SuccessFactors and other HR systems
• Ensures the confidentiality of personnel records in close coordination with HR technology lead and ensures that the appropriate security is in place for accessing HR data
• Delivers the regular reconciliation of HR data
• Ability to improve specialist services and processes and manage appropriately
• Delivers data management services to meet established targets through continuous evaluation, quality assurance and focused improvement efforts

What are we looking for?

• Minimum degree in Human Resources, Business Administration or equivalent
• At least 1-2 years of working experience in Employee Services
• Attention to details and ability to produce accurate work
• Good knowledge in Microsoft Excel
• Experiences with SuccessFactors is an added advantage
• Strong work ethic with a positive attitude and good analytical skills
• Strong customer service mind set with good communication and excellent problem-solving skills
• Possesses high degree of professionalism, patient, and grace in servicing clients
• Resourceful, proactive, attentive to details and a good team player

BENEFICIAL

• Experienced with Regional HRSS is a plus
• Strong in data management & HR processes are added advantage

What we offer you?
•    We offer a market leading annual performance bonus (subject to eligibility)
•    Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
•    Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
•    You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
•    We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.