Leaf & Primary Quality Manager

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

This role is responsible for leading the development, implementation, and continuous improvement of quality systems within the Primary Manufacturing and Operations function. The incumbent will ensure product quality, regulatory compliance, quality governance, and supplier quality performance while driving a strong quality culture across the factory. The role also provides leadership to the site Quality Assurance and Quality Control team, supporting operational excellence and continuous improvement initiatives.

Your key responsibilities will include:

• Lead and oversee the site quality management system to ensure compliance with internal standards, regulatory requirements, and quality policies.
• Drive product quality performance and implement initiatives to reduce quality risks, vulnerabilities, and non-conformance incidents.
• Manage Quality Assurance and Quality Control operations, including laboratory activities, product release processes, and quality monitoring.
• Ensure effective supplier quality management and collaborate with internal and external stakeholders to address quality-related issues.
• Monitor quality performance indicators, identify improvement opportunities, and implement corrective and preventive actions.
• Build and develop a high-performing quality team through coaching, capability development, and succession planning.
• Support new product introductions and manufacturing changes by ensuring quality requirements are incorporated and effectively controlled.
• Promote a strong culture of quality, continuous improvement, and operational excellence across the factory.

What are we looking for?

• Bachelor's Degree in Engineering, Quality Management, Food Science, Chemistry, Manufacturing, or a related discipline.
• Min 2-3 years of experience in Quality Assurance, Quality Control, Manufacturing Quality, or Product Quality Management within a manufacturing environment.
• Strong understanding of quality management systems, quality governance, compliance requirements, and process improvement methodologies.
• Experience in supplier quality management, quality risk assessment, and corrective and preventive action processes.
• Knowledge of process improvement tools such as DMAIC, IWS, root cause analysis, statistical quality methods, or Lean/Six Sigma methodologies.
• Experience supporting new product introduction, process validation, or manufacturing change management activities.
• Demonstrated leadership experience in managing and developing technical teams within a factory environment.
• Strong stakeholder management, communication, project management, and problem-solving skills.

What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.