GTR Logistics Executive

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

Purpose of the role is to be logistics process and system expert (super-user) for Global Travel Retail, as well as to be super-user for all processes and systems taking place in the European warehouse and logistics execution matters in the European side of the business. The successful applicant will be responsible for day-to-day work related to the systems in logistics operations including site systems performance, issue resolution, testing; to review, update and manage relevant processes and documents; develop insights and drive action plans for improvements.

Your key responsibilities will include:

• Act as GTR business super-user-support and subject-matter-expert for track and trace, customs and freight forwarding matters
• Super-user for SAP and other systems used in operations at 3PL Warehouse in Europe
• Owns and drives framework for the efficient troubleshooting, analysis and resolution of issues related to systems on-site. Perform troubleshooting and analysis for the issues that cannot be resolved through the standard process and other users. Where required raise and follow up on INC until resolved. For INC raised by other users on site, supports resolution and escalation
• Works closely with the team, 3PL, operators and local IT support that there is solid understanding and knowledge sharing of the basics in terms of hardware, software, support processes, and business process adherence. Provides GTR operational process and system training to 3PLs
• Acts as the key point of contact and end-market subject matter expert for global track and trace (GTNT) for GTR end-market in Europe. Works closely with GTNT and Services teams. Coordinates tests, changes, cutovers, system downtimes with relevant parties internally and externally – notably with 3PL
• Coordinate User Acceptance Test (UAT) and Integration for all matters related to warehouse management, track and trace, transport, and other systems in the remit of the logistics operations
• Develops end-market relevant roadmap for system and process changes considering relevant inputs including GTNT roadmap, SAP changes, route-to-market changes, automations in customer operations (order to cash) that are relevant for logistics operations. Works actively with stakeholders from other functions (GTNT, services, IDT, customer operations) to understand their roadmaps and priorities, so to build and regularly review own roadmap and priorities
• Establish and embed a Continuous Improvement culture and Zero-loss mentality within respective area. Review what, how and why it’s done in terms of systems and processes. Evaluate options and any changes in terms of resource productivity and cost. Capture learnings and raise preventative actions, create proposals of various size, and include them in the roadmap
• Manage roadmap execution using appropriate methodology/framework (e.g., sprints)
• Review, propose update and effectively implement changes in all processes and documents related to the logistics operations (including repack, rework, transport, customs, order to cash) considering all relevant aspects including quality to the specification, track and trace compliance, customs compliance, stock control, resource productivity and efficiency
• End-to-end process reviews, change management with relevant internal and external stakeholders, and assurance that these work through business-as-usual are crucial
• Take further development of the existing GTR business knowledge data base by incorporating any process changes, new process and/or cascades from regional/global best practice in logistics function. Regularly (at least every six months) review and update the data base content
• Continuously develop own skillset and understand best practices across BAT and other industries. Act as role model in that regards within wider GTR

What are we looking for?

Essential:

• Previous operational experience in operations or logistics in manufacturing, transport, or warehouse setting, and with standard operational procedures
• Solid knowledge of enterprise and warehouse management systems, related terms of reference and methodologies. Enterprise system knowledge can be SAP, Oracle or similar. WMS experience can be SAP, JDA, Blue Yonder or similar

• Experience with User Acceptance Test protocols and execution
• Learning agility and people agility
• Problem-solving skills and ability to provide effective escalation and support point
• Strong analytical skills, rigor, and attention to the detail both in terms of the on-site operation as well as documentation and analysis. Ability to transform insight into actions and proposals
• Effective communication with various stakeholders: operations on-site, as well as remotely
• Languages: English - clear speaking, solid writing

Preferred:

• Experience with track and trace systems, notably SAP ATTP
• Other IT systems background could be advantage
• Languages: Polish – effectively communicate verbally and in writing in the business context

Location and travel requirements:

• Working hours to cover Central Europe time zone (CET) working hours. Role being based and focused on-site; it’s expected presence there most if not all working days Monday to Friday
• Person is eligible to travel within the European Union for occasional meetings to Warsaw hub, Augustow factory and other sites

What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.