IDT Service Manager-Risk & Controls

BAT is evolving at pace into a global multi-category business. We are on a mission to decrease the health impact of our industry.
To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!

BAT DIGITAL BUSINESS SOLUTIONIS LOOKING FOR AN IDT SERVICE MANAGER - RISK AND CONTROLS

SENIORITY LEVEL: Senior Management Level

FUNCTION: IDT Compliance

SALARY RANGE: Competitive salary + excellent benefits + market leading bonus

LOCATION: Bandar Sunway, Selangor, Malaysia

ROLE POSITIONING AND OBJECTIVES

This role is part of the BAT Digital Business (DBS) Compliance team supporting for IDT Services to meet its risk & controls compliance obligations including SOx and GDPR/Data Privacy. While this position is an influencing role and does not have direct operational management over the execution of compliance, it has crucial responsibilities in Compliance space and the scope covers entire IDT Services and Technology delivery.

Reports to: Head of Process Risk & Compliance

Reporting Level: Manages Self & Others

Geographic Scope: Global

WHAT YOU WILL BE ACCOUNTABLE FOR

• Nurture a culture of simplification and efficiency.
• Build partnership relationships across IDT to support the delivery of IDT Services & Technology delivery compliance objectives.
• Understand the end-to-end IDT operational current state, landscape and accountabilities in order to ensure meaningful and agile compliance.
• Demonstrable leadership of the team driving for high quality IDT compliance outcomes.
• Provide immediate oversight of IDT compliance and give IDT management visibility of current levels of Risk & IT general controls compliance, including SOx, GDPR and operational compliance, including the status of all activities required to resolve compliance issues.
• Ensure that compliance issues within the IDT Services & Technology delivery organization are being appropriately evaluated, investigated and resolved.
• Manage day to day control operation tracking.
• Own the IDT Services & Technology delivery compliance management processes, tools, training and documentation and ensure that these continue to be fit for purpose.
• Manage the IT’s Simply SOx Hub and its contents.
• Operationally manage all touchpoints between IDT and compliance partners including IDT Security and Compliance, BCT, internal audit, and external audit.
• Act as a center of expertise on IDT Services & Technology delivery compliance in support of the team compliance obligations.
• Monitor compliance to understand trends and identify areas where improvement can be made.
• Manage ongoing compliance improvement activities.
• Coordinate the IDT Services & Technology delivery response to changes in compliance scope, including control design changes; RACM changes; scope changes; system changes; and vendor changes.
• Coordinate the IDT involvement in IT Cycle Testing.
• Promote a strong code of ethics and integrity in IDT.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

• Degree Educated, with post graduate work experience in an IT Services & Delivery environment and /or business facing IT role
• Experience in managing operational compliance for a large, multi-national organization and /or audit background
• Experience in implementing GDPR/Data Privacy compliance for a large corporation
• Strong stakeholder and risk management skills
• Experience in leading, influencing, and operating in a complex geographical/ functional matrix organization
• Breadth of knowledge of standard methodology IT Service Management

What we offer you?
•    We offer a market leading annual performance bonus (subject to eligibility)
•    Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
•    Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
•    You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
•    We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.