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Quality Capability Development Manager

Southampton, United Kingdom

Contract Type Permanent
Career Level Experienced Professional
Function Operations
Salary Range Competitive salary
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Why Operations? Overview

Why Operations?

We intelligently connect our teams globally enabling thinking beyond conventional boundaries. We share knowledge at an unfathomable pace, facilitate cross-functional collaboration and transform processes to create the world’s best operational network. Our work enables our experts to feel in control of their ability to explore New Categories, acquire fresh expertise and accelerate the rate at which they can deliver results.

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Why BAT?

At BAT, we’re committed to more than just jobs, we’re dedicated to purposeful careers - It's one of the many reasons we have been named as a Global Top Employer for the eighth consecutive year.

We believe that Leadership shouldn’t be confined to titles. It’s a mindset and through our leading Learning and Development programmes, you’ll continuously develop your skills and experience. With our unwavering support, you’ll work in cross functional teams connecting with industry leaders and expanding your professional network.

Join us at BAT, where purpose meets possibility, and your career story unfolds.

A Better Tomorrow

Building a Smokeless World is no small feat—it’s fueled by the collective efforts of talented individuals, each bringing their unique perspective. This is the most innovative chapter in BAT’s history, and you can help shape it.

Strategy and Purpose Brand and Innovation

Quality Capability Development Manager

BAT is evolving at pace into a global multi-category business.  We are on a mission to decrease the health impact of our industry 
To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!

BAT UKIS LOOKING FOR A QUALITY CAPABILITY DEVELOPMENT MANAGER

JOB TYPE: Permanent

FUNCTION:Operations

SALARY RANGE:competitive salary package + excellent benefits + market leading bonus

LOCATION:Southampton, United Kingdom


ROLE DESCRIPTION

The Global Quality Standards & Capability Development team is seeking a talented, resilient, and people-centric Capability Development Manager to build multi-category capabilities across Quality utilizing the IWS Quality pillar as a key enabler. This is a global role which will drive the deployment of training plans, programmes, and IWS Quality pillar phase evolution. In addition to being an SME on IWS Quality Pillar systems and tools, your role will contribute to shaping and embedding the desired quality culture within the function.

We are looking for a candidate with a strong background in Lean Manufacturing / TPM / Integrated Work Systems (IWS) with hands-on experience utilizing Quality Maintenance (QM) methodology to deliver business results. Successful candidates will have a high tolerance for ambiguity, a tremendous bias for action, a passion for training and capability building, and excellent communication ability. Successful candidates can demonstrate a proven track record of influencing vertically and horizontally and building successful relationships.

Reports to

Quality Standards & Capability Development Manager

Number of Direct Reports

N/A

Core Relationships

Internal

  • End Markets/ DRBUs Quality Teams
  • BAT Factories.
  • Category Quality Team.
  • Global IWS Pillar Teams
  • Regional IWS Pillar Teams
  • Global Manufacturing
  • Global NC Ops team
  • Global Learning & Development Team

External

  • Suppliers
  • Technology suppliers.
  • Contractors

Geographic Scope

Global

Travel Required

N/A



ACCOUNTABILITIES

  • Drive capability builds across the Quality organization to enable a future fit talent pipeline.
  • Drive global IWS Quality Pillar drumbeat to develop and deploy target capabilities required by local teams to eliminate quality-related losses. 
  • Lead the development of new DMSs, tools, and qualification criteria as required by the business.
  • Develop and deploy skill matrix as per the Category Quality organization design.
  • Conduct Skill Needs Assessments to identify skill-related losses within the global team and drive the utilization of Step-up cards to enable the qualification of team members at all levels.
  • Collaborate with other functions/sub-functions to develop the training content reflecting future business priorities.
  • Deploy and track the Global Quality Training Plan.
  • Support and manage Global Ownership of the Qualification process in the Quality organization.
  • Provide support to the Global Category Quality teams to identify must-win trainings across the entire Quality organization.
  • Manage the quality training repository ensuring that training content and modules are relevant and updated when due.
  • Own and deliver critical global quality programmes and workshops
  • Support in actively shaping quality culture for the global and local teams in line with BAT’s core Values
  • Drive the Quality communications strategy, ensuring the communications plan is adequately managed and all platforms are maximally utilized


EXPERIENCE, SKILLS, KNOWLEDGE

ESSENTIAL

Experience Required

  • Experience in contributing to, Lean manufacturing, IWS, or other continuous improvement practices with the ability to effectively manage ambiguity and work independently.
  • Experience in working across multiple functions and projects with knowledge of training methodologies.
  • Experience working in an FMCG company in Operations/Quality.
  • Understanding of consumer-centric quality management principles in a multi-category environment.
  • Excellent communication, influencing, and interpersonal skills.
  • Effective engagement skills with the ability to influence stakeholders.

Technical / Functional / Leadership Skills Required

  • Experience leading QM/TPM/ or other continuous improvement practices
  • Ability to work in a multi-geographical environment
  • Excellent communication, influencing, and interpersonal skills.
  • Good knowledge of Training and capability build tools
  • Highly resilient and adaptable
  • Creative problem solver

Education / Qualifications / Certifications Required

  • Degree or equivalent in Applied Science, Industrial, Food Technology or Engineering management-related disciplines.

BELONGING, ACHIEVING, TOGETHER
Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What we offer you?
•    We offer a market leading annual performance bonus (subject to eligibility)
•    Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
•    Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
•    You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
•    We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

At BAT, we champion collaboration, inclusion, and partnership as the bedrock of our values. We wish to foster an environment where every individual can thrive, irrespective of factors such as gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, as well as diverse perspectives and thinking styles. We recognise that our strength lies in embracing talent from all walks of life, empowering us to develop our culture of inclusivity and better achieve our business objectives.


We view career breaks not as obstacles but as opportunities and encourage everyone, without hesitation, to apply. Through our Global Returners program, we provide support to professionals seeking to re-enter the workforce after an extended absence, be it for family care, parental leave, national service, sabbatical, or starting their own venture.
Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

We take pride in being a Disability Confident Employer. If you need any reasonable adjustments or accommodations to be made during the recruitment process to support you performing at your best, please inform the recruitment partner who will be in touch should your profile be selected for the role you applied for. We are wholeheartedly committed to optimising your prospects of success by making suitable arrangements so that you may showcase your full potential.

Apply Now

Our Values

At BAT, our values show us the way to bring our purpose to life. Serving as our compass, they navigate every aspect of our path towards A Better Tomorrow™ defining how we innovate, grow, and achieve success while setting high standards for individual achievement and collective progress. Rooted in integrity and collaboration, they empower us as pioneers of change in a world that never stands still ensuring we shape BAT's legacy with confidence and purpose.

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  • Truly inclusive
  • Do the right thing
  • Love for our consumer
  • Passion to win
  • Empowered through trust
  • Stronger together
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Take Control of Your Future with BAT

At BAT, we’re committed to more than just jobs, we’re dedicated to purposeful careers.

We believe that everyone has a place in our organisation. Whether you are seeking mentorship, diversifying your experience through international assignments or embracing innovative work methods, we’re here to propel your career aspirations and unleash your full potential.

We believe in you.
Join us at BAT, where purpose meets possibility, and your career story unfolds.

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“One of my job responsibilities is leading initiatives that develop new capabilities for our operations team. In our Nairobi factory, we’re devoted to closing gaps and reducing losses that might happen in manufacturing processes and improving operational results.”

Benefits

At our core, we understand your best work happens when you feel fully supported. Our meticulously
designed reward and benefits package are shaped to acknowledge your contributions and to magnify
your impact. As you grow, so do we.

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Social Wellbeing

Wellbeing is better when it’s shared. Benefits that foster a sense of community and connection among employees. The more time we make to give back and share what it means to live well with the communities around us, the closer we’ll be to them. We encourage positive social interactions inside and outside BAT, enhance collaboration, and create a supportive work environment where employees feel valued and connected.

Emotional Wellbeing

Balancing work and life to help you recharge and stay resilient. Benefits and initiatives that are designed to bolster our employees' mental health. At BAT we're fostering a culture of to help our employees to better manage life’s pressures and build resilience, no matter what life throws your way.

Physical Wellbeing

Good health is the cornerstone that allows everything else in our lives to align. Benefits that support our employees' physical health, expand coverage where needed it and promote healthy lifestyles, reducing stress and boosting overall energy and productivity.

Financial Wellbeing

Peace of mind is priceless, but it shouldn’t cost the earth. Benefits and initiatives designed to assist you in achieving financial stability and security, empowering you to make well informed financial decisions, alleviate financial stress, and enhance your short and long-term prospects.

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