BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!
Your key responsibilities will include:
- Improving user experience through data-driven insights: Analyze end-to-end user journeys by integrating stakeholder inputs with operational data to identify pain points, minimize digital friction, and enhance overall satisfaction across all IDT touchpoints.
- Driving continuous process and service improvements: Assess existing processes, systems, and partner interactions to identify strengths and gaps, while documenting actionable opportunities, constraints, and key enablers for ongoing service enhancement.
- Leveraging AI and technology for innovation: Explore and evaluate AI, automation tools, and data-driven solutions to drive innovation and improve operational efficiency.
- Promoting AI adoption in daily operations: Support the adoption of Copilot and other AI tools in day-to-day corporate activities by developing user-friendly materials and sharing periodic communications, including “Tips to use AI in everyday work,” across teams.
- Fostering a culture of continuous improvement and learning: Encourage knowledge sharing, innovation, and a mindset of ongoing learning to support long-term organizational growth.
What are we looking for?
- Educational background and entry-level suitability: final-year students or recent graduates in Data Science, Computer Science, IT, Engineering, Information Systems.
- Strong analytical and data capabilities: Requires solid problem-solving skills and comfort working with data using tools like Excel, with additional advantage in Power BI.
- Foundational technical and AI knowledge: Basic understanding of modern workplace technologies, along with interest or exposure to AI, automation and familiarity with tools like ChatGPT, Copilot, or similar platforms.
- Effective communication and presentation skills: Ability to convey ideas clearly in both written and verbal forms, simplify complex concepts, and confidently present insights to small groups.
- Proactive and growth-oriented mindset: Demonstrates curiosity, ownership, adaptability, and collaboration, with a willingness to learn, experiment, accept feedback, and continuously improve in a fast-paced environment.
What we offer you?
- We offer a market leading annual performance bonus (subject to eligibility)
- Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
- Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
- You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
- We prioritise continuous improvement within a transformative environment, preparing for ongoing changes
WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.
Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.
We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).
Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.
If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.
