BAT is evolving at pace into a global multi-category business. With products like VELO, VUSE and GLO we are on a mission to decrease the health impact of our industry
To achieve our ambition, we are looking for colleagues who are ready to Be The Change. Come, join us on this journey!
British American TobaccoUK has an exciting opportunity for an Order Fulfilment Executive in London, Chiswick
At BAT, we’re transforming into a global multi-category business with products like VUSE, VELO, and GLO, driving innovation and a reduced-risk future. To make it happen, we’re looking for passionate, creative, and ambitious talent ready to Be the Change.
As an Order Fulfilment Executive, you will play a key role in ensuring the accurate and timely processing of customer orders, supporting the alignment between demand and supply.
You will work cross-functionally with Supply Chain, Commercial, and Logistics teams to ensure operational excellence, while contributing to planning, reporting, and continuous improvement initiatives.
Your key responsibilities will include:
- Managing end-to-end order processing activities, ensuring timely and accurate delivery to customers
- Maintaining accurate inventory records and performing regular stock checks
- Updating ERP systems with order and shipment details to ensure full visibility
- Coordinating with cross-functional teams to align demand and supply and resolve operational challenges
- Monitoring shipments and following up on transport and delivery timelines
- Supporting S&OP processes, reporting, and preparation of business insights for stakeholders
- Handling escalations, urgent issues, and customer complaints to maintain service levels
- Identifying process gaps and driving continuous improvement initiatives within order fulfilment
What are we looking for?
- 2+ years of experience in order fulfilment, supply planning, or logistics
- Strong knowledge of ERP systems and order management tools like SAP and Kinexis
- Proficiency in data analysis and reporting (Excel, Power BI)
- Strong analytical, problem-solving, and decision-making skills
- Ability to collaborate effectively across cross-functional teams
- Strong communication and interpersonal skills
- Ability to translate data into clear PowerPoint presentations and compelling storytelling for stakeholders
- Continuous improvement mindset with a proactive approach
WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.
At BAT, we champion collaboration, inclusion, and partnership as the bedrock of our values. We wish to foster an environment where every individual can thrive, irrespective of factors such as gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, color, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, as well as diverse perspectives and thinking styles. We recognize that our strength lies in embracing talent from all walks of life, empowering us to develop our culture of inclusivity and better achieve our business objectives.
We view career breaks not as obstacles but as opportunities and encourage everyone, without hesitation, to apply. Through our Global Returners program, we provide support to professionals seeking to re-enter the workforce after an extended absence, be it for family care, parental leave, national service, sabbatical, or starting their own venture.
Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award-winning employee experience here.
We take pride in being a Disability Confident Employer. If you need any reasonable adjustments or accommodations to be made during the recruitment process to support you performing at your best, please inform the recruitment partner who will be in touch should your profile be selected for the role you applied for. We are wholeheartedly committed to optimizing your prospects of success by making suitable arrangements so that you may showcase your full potential.
