Receptionist

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.
To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

Your key responsibilities will include:

• Present a professional, enthusiastic, respectful, and positive image as the first point of contact for visitors and callers.
• Greet guests and handle telephone enquiries courteously, efficiently, and professionally.
• Manage incoming/outgoing mail, newspapers, courier deliveries, and ensure timely distribution.
• Support Procure-to-Pay (P2P) processes including invoice posting, vendor management, and purchase order follow-up.
• Coordinate office transport needs (runs, airport transfers, after-hours requests) in consultation with Security and drivers.
• Track daily staff movements to support emergency evacuation procedures and provide updated staff listings.
• Maintain and replenish office stationery, kitchen supplies, and assist Facilities with stock orders and deliveries.
• Provide administrative and cross-functional support (to the GM’s Executive Assistant, Finance, PAs, Facilities, EH&S, and Security) while building strong relationships across teams.

What are we looking for?

• Minimum Grade 12 with a Certificate/Diploma in Office/Business Administration or Customer Service, plus at least 3 years’ experience in a receptionist or customer service role.
• Solid knowledge of office administration, front desk operations, customer service, company policies, and Procure-to-Pay (P2P) processes.
• Proficient in Microsoft Office, knowledgeable in SAP is a plus.
• Effective communication skills in English (basic Pidgin an advantage), with strong listening, written, and verbal abilities.
• Strong customer service focus with resilience to handle high-pressure, fast-paced environments.
• Excellent interpersonal skills; able to build rapport, work independently, and collaborate effectively as part of a team.

What we offer you?
•    We offer a market leading annual performance bonus (subject to eligibility)
•    Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
•    Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement – it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
•    You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
•    We prioritise continuous improvement within a transformative environment, preparing for ongoing changes

WHY JOIN BAT?
We’re one of the few companies named as a Global Top Employer by the Top Employers Institute – certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.