RPA Process Controller

Country: Romania

Location: Bucharest 

Function: Global Business Services 

Level: Non-management 

Grade: NM 

Job Type: Permanent 

Contractual Legal Entity: BASSE Srl (RO13) 

Job Purpose:

The RPA Process Controller’s primary responsibility is to support and administer the day-to-day running of RPA processes in the production environment.

The objective of this role is to manage the virtual workforce (robots) in production and to ensure the stability of the Robotic environments.

Accountabilities:

• Administrate on a daily basis the RPA production environment
• Schedule and run RPA processes, investigate any issues in the production processes, and raise change requests or support calls where required
• Administer and allocate process workloads
• Define process dashboard to be used by Process Expert / SME for robot process monitoring
• Support Process Expert / SME when issues appear in production robots operations
• Administer and investigate exceptions (System Exceptions
• Solve issues that arise in the day-to-day running of RPA implemented processes and assisting in the provision of timely responses and solutions as required
• Serve as first level support for workflows and systems incidents; identify incidents, determine whether they are workflow related or systems related and raise for resolution to RPA Analyst or IT, respectively
• Define dashboards that Process Expert / SME should use when monitoring process performance
• Collaboration with internal BAT (IDT Digital Platforms, IDT Security, Process Leads & SME’s (EM Mangers, GBS Managers & SMEs), BCT, Internal Audit) and extal (to BAT) such as: Automation 3rd Party Providers (ex: UiPath), 3rd Party Integrators (ex: consultancy companies) if the caseern

Skills, Knowledge and Experience:

• Experience in business operations in a GBS Center or in an IT production support capacity Understanding of formal change control and defect management disciplines
• Experience in monitoring, reporting and auditing
• Very good communication skills – able to explain technical issues in a clear and concise manner
• A good team player, collaborates well in cross-functional teams
• A basic understanding of business processes & automation1-2 years in business operations in GBS (as SME or Teamleader) or IDT (providing production level support)
• Experience of running and monitoring automation software is a plus
• Experience or good understanding of business processes would be a plus
• Good understanding of any RPA Technology is a plus

British American Tobacco is one of the world’s leading multinational companies, with brands sold in over 200 markets, made in 44 factories in 42 countries.

We are proud that we are consistently among the top 5 companies on the London Stock Exchange.

Our portfolio includes our world-famous Global Drive Brands – Dunhill, Kent, Lucky Strike, Pall Mall and Rothmans – along with many other leading international brands, such as Vogue, Peter Stuyvesant and State Express 555.

Alongside our traditional tobacco business, we are also developing products that offer consumers potentially less risky alternatives to regular cigarettes. Our Next Generation Products are already leading the way in the Industry of vapour and tobacco heating devices. We continue to develop a solid portfolio of consumer solutions which already include well known global brands like Vype, glo and Voke.