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Job Title:  Business Excellence Lead

Job Number:  33121

BAT is evolving at pace - truly like no other organisation.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!


BAT Costa Rica  IS LOOKING FOR A Business Excellence Lead



SENIORITY LEVEL: Management Role


SALARY RANGE:  Competitive Salary + excellent benefits + market leading bonus

               LOCATION: Heredia, Costa Rica



Main purpose of this role is to support, coordinate and facilitate the implementation of changes in processes and systems, that sustainably enhance quality, remove waste and reduce cost. Furthermore, Continuous Improvement (CI) methodologies such as Lean and Six Sigma in Global Business Services (GBS), through training and mentoring others in their application. This is complemented by building and driving the tools and mechanisms necessary to make them a part of the way we work.


Reports to: Portfolio & Innovation Management Lead

Reporting Level: Management

Geographic Scope: GBS Costa Rica


  • Improving and promoting the culture of continuous improvement, by embedding CI methodologies into the way we work.
  • Implementing and facilitating the continuous improvement plan/projects, focused on enhancing customer experience within GBS, while removing waste and reducing cost.
  • Working alongside operational teams to translate operational improvements into customer-relevant or financial metrics, acting as a subject matter expert in CI methodologies.
  • Works with Service Lines to support performance problems solving and to find opportunities for improvement.
  • Provide direct mentorship to multiple Lean Six Sigma Process Improvement projects to support client needs.
  • Enhance relationships and partnering with customers and internal departments.
  • Ensures projects are focused on adding new value for the organization with an eye towards quality assurance of processes and deliverables.
  • Identifies and actively pursues business opportunities to increase the overall efficiency and effectiveness of GBS business strategy.



  • Do you have Coaching and Training experience for Black Belt, Green Belt & Yellow Belt? 
  • Do you have project management experience?
  • Are you a certified trainer and a Black Belt holder? 



  • Lean Six Sigma – Black Belt certified with 3+ years of delivered experience 
  • Transformational experience in multinational organization with not less than five years' experience in Share Services industry or in Commercial Finance within tobacco or FMCG multinational.
  • Strong knowledge of LEAN and project management methodologies and experience managing multiple projects/activities simultaneously.
  • Excellent understanding of data collection, analysis, and visualization methodologies to support understanding of project progress and inform decision making.
  • University degree in a business-related discipline, preferably MBA.
  • English proficient.



  • Excellent customer service orientation skills necessary in order to work effectively with various levels stakeholders, customers and cross-functional groups
  • Agile and Scrum Master Certified, Project Management Professional (PMP) certification & Change Management Certified Professional (CCMP) certification
  • Experience in a strong model of coaching and mentoring others in the concepts and tools of Lean.





At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.


  • Global Top Employer with 53,000 BAT people across more than 180 markets.
  • Brands sold in over 200 markets, made in 44 factories in 42 countries.
  • Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations.
  • Diversity leader in the Financial Times and International Women’s Day Best Practice winner.
  • Seal Award winner – one of 50 most sustainable companies.




Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!


Job Segment: Lean Six Sigma, QA, Quality Assurance, Six Sigma, Project Manager, Management, Quality, Technology

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