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Job Title:  Team Lead - Credit Management

Job Number:  25940

Country: Malaysia
Kuala Lumpur
Function: Finance
Level: Non-management
Appointment Type: Permanent

Job title: Credit Management Team Leader                                                                                           Reports to: Credit Management Assistant Manager

Function: Credit Management                                                                                                  Location: GBS Malaysia


Purpose statement:

The Credit Management Team Leader will be involved in overseeing and performing the processing of information within the Credit Management function with a focus on rule-based back office activities to ensure quality and accurate completion of services and key performance indicators (KPIs), as defined in the Service Level Agreement (SLA).


Direct Reports: (Finance Trade Support & Rebate Administrator)


Principal Accountabilities

Business / Operational Results

  • Perform of daily Key Account Task including
    • Reporting of estimate receivable for Key Account – Forecast against Actual, mainly in Credit management
  • Review processing of all market’s reconciliation
  • Assist on preparation CCM for all markets
  • Monitor, manage and improve service levels
  • Ensure quality and completeness of service deliverables and KPIs
  • Build capabilities within the team
  • Assist in troubleshooting, Decision making and identification of potential risk/ issue in the process


Business / Operational Results - continued

  • Build, liaise and coordinate good relationship with End Market
  • Ad hoc tasks as and when required
  • Participate in continuous improvement in process efficiency and effectiveness
  • Response to queries in a timely and efficient manner to promote a customer-orientated culture in GBS.
  • Provide support to Finance Transformation Projects to ensure smooth integration.


Leadership Results:

  • Lead non-management staff by example to drive a high performing culture within Credit Management teams. 
  • Assist and support the training and development of team members to meet the expected skills required to perform at role level.


Management Results

  • Monitor resource use and manage resource allocation to maximize team resources.
  • Resolve and manage team conflict with sensitivity, tact and fairness to build positive work environment.
  • Conduct frequent team members’ performance evaluation and review against performance objectives set, to manage team’s performance.
  • Counsel team members on career development to help team members to achieve their full potentials and to have an effective succession planning.
  • Continue to improve the control environment for Credit Management, through training and awareness building.


Relationship Results:

  • Create a proactive and effective stakeholder engagement at middle management level to maintain good relationships.


Innovation Results:

  • Identify and actively pursue continuous improvement opportunities to increase the overall efficiency and effectiveness of processes in GBS.


Knowledge, Skills & Experience

Technical skills

  • Understand the impact of the accounting process and practice;
  • Understand the platforms and analyse reports, identify issues and challenges within reports functionalities and data;
  • Understand and apply relevant financial skills and knowledge.


Computer literacy

  • MS Office – advanced level of knowledge and usage;
  • MS PowerPoint – medium / advanced – be able to prepare presentations for management level;
  • Extract reports and analyse reports’ data accuracy and correctness.


Organisational skills

  • Organise and prioritise work for self and team;
  • Good planning skills and interpersonal skills so to effectively delegate tasks within own team;
  • Ensure that the timelines are met, and be prepared to escalade issues, if identified;
  • Proactively identify potential issues;
  • Coordinate team projects;
  • Ensure the resources (FTE, Software, Hardware) for the team and escalade issues related to these, when necessary;
  • Understand impact of the results on the other departments and on the EM.


Communications skills

  • Able to adapt the communication style to the audience level;
  • Able to check understanding of things communicated / ensure the messages pass through to the audience;
  • Able to provide constructive feedback to the team while maintaining motivation;
  • Be able to explain business decisions to the team;
  • Escalade the team’s issues, be able to present clear stand points to upper management, and give reasons.


Customer services

  • Maintain good relations with the customer and use diplomacy to solve issues;
  • Maintain a positive attitude;
  • Show proactiveness in identifying issues and solutions;
  • Assume and communicate reasonable deadlines to the customers for solving their issues;
  • Be able to follow-up on the services delivered to a customer;
  • Analyse customer issues and assess their impact.


Business and functional knowledge

  • Have a good understanding of the business requirements;
  • Involve other relevant roles in problem solving processes;
  • Check and analyse the controls;
  • Analyse impact assessment on group;
  • Build networks inside the organisation to enable better working relationships.


Improving Processes

  • Agree upon or propose new ways of working, where applicable;
  • Check to see if changes are needed, and escalate the matter accordingly;
  • Proactively search for solutions and agree upon implementing the changes with the managers.


British American Tobacco is one of the world’s leading multinational companies, with brands sold in over 200 markets, made in 44 factories in 42 countries.

We are proud that we are consistently among the top 5 companies on the London Stock Exchange.

Our portfolio includes our world-famous Global Drive Brands – Dunhill, Kent, Lucky Strike, Pall Mall and Rothmans – along with many other leading international brands, such as Vogue, Peter Stuyvesant and State Express 555.

Alongside our traditional tobacco business, we are also developing products that offer consumers potentially less risky alternatives to regular cigarettes. Our Next Generation Products are already leading the way in the Industry of vapour and tobacco heating devices. We continue to develop a solid portfolio of consumer solutions which already include well known global brands like Vype, glo and Voke.

Contractual Legal Entity: BAT Aspac Svc Centre S.B. (MY51)

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