Job Title:  HR Technology Expert

Job Number:  11725

Country: Costa Rica

Location: San Jose 

Function: Human Resources 

Level: Experienced Professional 

Grade: G35 

Job Type: Permanent 

Contractual Legal Entity: BAT Fin Hold Cooperatief (RO13) 


As an important global company with a strong track record of continuous growth, we build different brands that satisfy our customers and meet their needs in a highly complex and competitive retail environment. Therefore, our HR Technology Expert plays a key role, providing support, controlling and implementing successful strategies for the company across Americas. 
This is an excellent opportunity to become a successful HR Technology Expert in a challenging market. Show us that you have what it takes and you will find many challenging opportunities. 

Job Purpose:


Provides Tier 1 based solutions and technical support to HR.
Is responsible for developing and supporting the HR Tier 1 presence and user experience, a key enabler for the HR service delivery model.
Delivers on-going support, maintenance, improvements and changes to functionality and configuration of channel technology.

Principal Accountabilities:


- Accountable for ensuring the on-going support and maintenance of all enabling technology infrastructure and software services to support HR service delivery working in close coordination with HR Technology Lead.

- Owns oversees and tracks improvements and changes to the functionality and configuration of channel technology.

- Implements project initiatives that impact the ‘Tiered’ HR delivery model, liaising with appropriate 3rd parties and BAT IT to assess the impact of system changes and planning their implementation in line with existing HR      activities. 

- Is subject matter expert (SME) in relation to channel management technology landscape (Success Factors, HR Portal, Knowledge Management, Case Management, Self Service).

- Ensures traceability between HR requirements, HR design, and HR testing to ensure effective delivery.

- Ensures that a positive user experience is delivered and maintained for all Employees accessing enabling technology products following a ‘user-centric’ design approach.

- Develops and maintains methods, tools, support and reference material to run and maintain enabling technology.



  • At least 2-3 years’ experience in HRIS Enabling Technologies.
  • Experience with MS Office tools and data manipulation tools, Excel or other databases etc.
  • Experience working in a Global Business Service environment. 
  • Degree on Business Administration, Industrial Engineering or related field.
  • English proficient. Portuguese and/or French are a plus! 
  • Experience leading HR Technologies Projects. 
  • Experience working across Americas. 
  • Availability to travel.


British American Tobacco is one of the world’s leading multinational companies, with brands sold in over 200 markets, made in 44 factories in 42 countries.

We are proud that we are consistently among the top 5 companies on the London Stock Exchange.

Our portfolio includes our world-famous Global Drive Brands – Dunhill, Kent, Lucky Strike, Pall Mall and Rothmans – along with many other leading international brands, such as Vogue, Peter Stuyvesant and State Express 555.

Alongside our traditional tobacco business, we are also developing products that offer consumers potentially less risky alternatives to regular cigarettes. Our Next Generation Products are already leading the way in the Industry of vapour and tobacco heating devices. We continue to develop a solid portfolio of consumer solutions which already include well known global brands like Vype, glo and Voke.

Job Segment: Engineer, HR, Information Systems, HVAC, Testing, Human Resources, Engineering, Technology, Operations

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