Design Authority - Salesforce

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Date: 13-Jan-2021

Location: Selangor, MY

Company: British American Tobacco

Country: Malaysia

Location: Selangor 

Function: Information & Digital Technology 

Level: Experienced Professional 

Grade: G35 

Job Type: Permanent 

Contractual Legal Entity: BAT GSD (KL) Sdn Bhd (MY50) 

Key Responsibilities

In this role, you will be responsible for ensuring our Salesforce applications (, Communities, B2B Commerce, etc.) are designed, developed, deployed and maintained effectively.


  • Working with partner teams on new changes, from initial interaction with markets during the requirements discovery phase through implementation, deployment of the completed changes and working with the Support team as part of maintenance.
  • Performing impact assessments (both functional and technical aspects) and providing decisions during Change Advisory Board meetings for changes to be implemented.
  • Making sure the solutions deployed are robust and future proof.
  • Leading technical investigations with the Support team on critical Salesforce issues.
  • Reviewing releases from Salesforce and evaluating the impact on the BAT Salesforce ecosystem.
  • Maintaining and overseeing governance.
  • Access and security management.



  • Works independently with limited supervision
  • Great problem-solving and proactive attitude
  • Manage changes, processes and Salesforce technical teams.
  • Assess the work of partner developers
  • Leads and Influences others regarding policies, practices and procedures
  • Comfortable with team-based work in a flexible atmosphere and can easily adapt to changing priorities
  • Enthusiastic to stay up to date with technology and enjoys continuous learning



  • Degree in Computer Science or equivalent experience
  • Certified Salesforce Platform App Builder (Developer)
  • Certified Salesforce Administrator
  • Practical knowledge of Agile and DevOps



  • 4+ years in Salesforce Technical Architect, Salesforce Platform Architect or Developer Roles.
  • Salesforce Admin experience (permission sets, profile management etc.)
  • Salesforce APIs, SOQL, Reports and Metadata 
  • Operating in a Large Enterprise with several Salesforce Orgs and Integration with other Applications
  • Salesforce Security – Identity, Roles, Profiles and Sharing


Good to have

  • Development in APEX classes, Visualforce, Lightning, Powershell, Java, SQL (Postgress), etc.
  • Experience in Microsoft InTune or Android Enterprise
  • Azure and Power BI
  • Consumer Goods Domain Experience
  • ITIL v4


British American Tobacco is one of the world’s leading multinational companies, with brands sold in over 200 markets, made in 44 factories in 42 countries.

We are proud that we are consistently among the top 5 companies on the London Stock Exchange.

Our portfolio includes our world-famous Global Drive Brands – Dunhill, Kent, Lucky Strike, Pall Mall and Rothmans – along with many other leading international brands, such as Vogue, Peter Stuyvesant and State Express 555.

Alongside our traditional tobacco business, we are also developing products that offer consumers potentially less risky alternatives to regular cigarettes. Our Next Generation Products are already leading the way in the Industry of vapour and tobacco heating devices. We continue to develop a solid portfolio of consumer solutions which already include well known global brands like Vype, glo and Voke.

Contractual Legal Entity: BAT GSD (KL) Sdn Bhd (MY50)

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