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Job Title:  Operations Senior Design Authority

Job Number:  19119

Country: Malaysia
Function: Information Technology
Level: Experienced Professional
Appointment Type: Permanent


  • Support the design authority manager to provide full transparency on global functional and technical design decisions, promoting standard BAT template solutions to drive process standardisation, compliance and automation (where appropriate)
  • Help Business Process Experts translate process vision, process rules, practices and standards into design principles and business requirements for the global solution design, providing positive and constructive challenge
  • Promote global standard template solutions both in terms of requirements and technology enablement to leverage investment and re-use
  • Check and validate that business process is enabled and supported in most efficient and effective way, maintaining integrity of overall solution architecture, in line with business requirements (functional and non-functional), group architecture, IT policies, standards and procedures
  • Provide input to the design / change control process and support integration across linked process areas
  • Support the BAT SAP ERP template scope and change control (Global vs. Regional / Market)
  • Support QA of relevant solution design documentation.
  • Act as primary contact point into the BPCoE for IT for the solution area



  • Produce Design Principles for improvements in the solution area
  • Provide solutions advice to the Process Expert and pragmatic estimates of changes and impacts to enable to gauge initial process owner support
  • Provide authorisation for changes and complete the required QA steps to ensure all changes made to the Global template for the solution area adhere to the quality requirements and design principles
  • Provide training and implementation advice on new solution improvements to other CoE (Centre of Excellence) members and areas of IT
  • Provide solution expertise to develop KPIs to monitor and improve process performance


  • Support the IT function for solution expertise and improvement in their domain
  • Contribute to solution change management by promoting value adding improvements and efficiently rejecting non-value add ones
  • Work with Lead DA to develop cross discipline working ‘pods’ to enable efficient and value adding solution design improvements in collaboration with IT Architecture, IT Delivery, IT Services and BI.
  • Act as the Lead solution expert in Global Template Governance
  • Promote and enforce a One IT culture in all interactions with the Process Experts and BAT Businesses/Functions


  • CoE Design Authority: provide solution expertise with peers to form an efficient and value adding Design Authority for the Global SAP template and solutions in scope of the Enterprise CoE
  • GBS Process Experts:  provide solutions advice and improvements to jointly produce value cases to improve the effectiveness and value from the processes and solutions within the scope of the Ent. CoE
  • IT Delivery: act as QA and solution expert for the IT Delivery team to ensure quality solution improvements to the CoE solution scope
  • IT Architecture: ensure IT Architecture are engaged to enable the adherence to IT standards where new applications or technologies are investigated as part of Ent. CoE solution improvement areas



Education and Experience (minimum requirements):

  • Degree educated, with 6+ years post graduate work experience
  • Previous experience in a Global SAP Template is highly desirable
  • Experience in a blue-chip consultancy and/or FTSE100 equivalent organisation

Other Knowledge, Skills and Experience

  • Deep expertise in one or more of the following modules with strong expertise in related areas:
    • ERP-MM – Materials Management
    • ERP-PP – Prduction Planning
    • ERP-SD – Sales and distributin
    • ERP-LE – Lgistics execution & transportation planning
    • ERP-ME –Manufacturing executin
  • Good working knowledge of integration aspects in the following integrated modules:
    • SCM-APO – Demand Planning
    • ERP-MDG – Master Data Management
    • BI – Staging and reprting
    • ERP-FI – Supply Chain Finance
  • Knowledge of the following process areas;
    • Manufacturing
    • Stck management
    • Stck reconciliation
    • Integratin with 3rd party systems
    • Prduction planning
    • Prduction scheduling
    • Plant Maintenance
    • Transprt management
  • Previous experience SAP ERP project implementations in global CPG companies
  • Good appreciation of external systems used (e.g. SCM, ECC, BI) as well as the integration between these systems and the Core ERP and within the ERP with other modules
  • Ability to build excellent working relationships with key stakeholders from multiple functions
  • Experience operating in a complex geographical/ functional matrix organization
  • Proactive approach and ability to make efficient and value based Design Solution decisions




  • Has to be a clear, confident & effective communicator
  • A great team player that can gain respect & trust of others
  • Well organised
  • Not afraid to get hands dirty
  • Leads by example



British American Tobacco is one of the world’s leading multinational companies, with brands sold in over 200 markets, made in 44 factories in 42 countries.

We are proud that we are consistently among the top 5 companies on the London Stock Exchange.

Our portfolio includes our world-famous Global Drive Brands – Dunhill, Kent, Lucky Strike, Pall Mall and Rothmans – along with many other leading international brands, such as Vogue, Peter Stuyvesant and State Express 555.

Alongside our traditional tobacco business, we are also developing products that offer consumers potentially less risky alternatives to regular cigarettes. Our Next Generation Products are already leading the way in the Industry of vapour and tobacco heating devices. We continue to develop a solid portfolio of consumer solutions which already include well known global brands like Vype, glo and Voke.

Contractual Legal Entity: BAT GSD (KL) Sdn Bhd (MY50)

Job Segment: Operations Manager, ERP, SAP, Supply, Operations, Technology

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