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Job Title:  Sr Design Authority - Middleware

Job Number:  33595

BAT is evolving at pace - truly like no other organisation.

To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!

BAT Malaysia Is Looking for a Senior Design Authority - Middleware

Seniority Level: Management Role

Function: Information & Digital Technology (IDT) Services

Salary Range: Competitive Salary + excellent benefits + market leading bonus

Location: Kuala Lumpur, Malaysia




To manage and quality assure a workable systems / solution designs which are aligned to IT architectures standards and deliver required outcomes for projects and other change activities. To manage the lifecycle of the technology infrastructure. To ensure all deliverables adhere to the processes and controls subjected to the BAT organization.

To support and enhance the DevOps model as it is applied to the SAP Portal and act as a core member of a small team supporting this critical system used by more than 12,000 people daily.

The ideal candidate will have demonstrable experience managing a complex SAP Portal solution integrating a variety of SAP systems including ECC. Experience of SAP application development would be useful (UI5, JavaScript and Java). A good background knowledge of most other technical areas of IT is also essential.


Reporting Level: Global Service Operation – Senior Manager

Geographic Scope: Global




  • Manage the Middleware applications in Global Service Operation organisation such as SAP Portal, SAP Solution Manager, SAP System Landscape Design, SAP Business Process Automation and Transport Express.
  • Relationship management of outsource provider, ensuring SLAs are adhered to and that appropriate quality control processes are in place.
  • Provide advice and feedback to other service owners
  • Close working relationship with the Support Vendor following the Incident, Change and Problem management methodology.
  • Ensuring the process and controls is upheld for any deliveries produced within the team or external by vendors or project team.
  • Escalation contact point for any technical incident or process issue within the Middleware applications
  • Operating with the Service Operation peers of different time zone in upholding the “Follow the Sun” model.
  • Manage the lifecycle of the approved products and solutions in use in BAT within their technology domain, to ensure that they remain within support and maintenance. 
  • Understand vendor roadmaps and End Of Life cycles to ensure relevance to BAT
  • Maintain and Improve the Silent Running and Max Availability model.
  • Promotes and ensures use of appropriate techniques, methodologies and tools
  • Keep up to technical speed with chosen technical field or expertise




  • Educated : Degree level
  • Must have at least 7-8 years of knowledge in SAP Portal.
  • More than 10 years of IT working experience overall
  • Able to lead a small team of 4 to 5 members independently
  • Extensive experience in systems development / design experience with evidence of progression
  • Experience in large global organisation using in-sourced and out-sourced IT service providers
  • Experienced in service management/development/business analysis in the area of SAP Portal and Middleware with preference for specialty in SAP Portal, Javascript and system administrator knowledge.
  • Strong knowledge in SAP Portal concepts such as Single Sign On, Interface proxy, Connectivity with LDAP, Assimilation with Webdynpro Java/ABAP.
  • Good understanding of SAP products such as EWA, STMS transport method, SPRO configuration, System Landscape design, RFC connectivity.
  • Open to learning new technologies and able to adapt to industry trends in the integration areas such as the adoption of cloud solutions (especially iPaaS and hybrid integration architecture), using Agile and DevOps practices, API-driven integration, data-driven integration (including iPaaS) and digital transformation (including mobile and IoT integration)




  • Knowledge of middleware solutions such as SAP Solution Manager, System Landscape Design, SAP Batch Processing Automation, and Transport Express.
  • Understanding in regulatory controls like SOX, GDPR, DPA etc.
  • Willing to travel for short period (2 weeks and infrequent)
  • Flexible with the working hours



  • Delivering in ambiguous & dynamic situations as a part of a global multi-functional team by building partnerships & working diplomatically
  • Drives innovation & knowledge sharing


At BAT we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation. See what is possible for you at BAT.

  • Global Top Employer with 53,000 BAT people across more than 180 markets
  • Brands sold in over 200 markets, made in 44 factories in 42 countries
  • Newly established Tech Hubs building world-class capabilities for innovation in 4 strategic locations
  • Diversity leader in the Financial Times and International Women’s Day Best Practice winner
  • Seal Award winner – one of 50 most sustainable companies



Collaboration, diversity and teamwork underpin everything we do here at BAT. We know that collaborating with colleagues from different backgrounds is what makes us stronger and best prepared to meet our business goals. Come bring your difference!

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